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Engagement Manager

1 hour, 48 minutes ago
Anywhere
Full-time
Senior
Account Manager
Project and Program Management
Azure CRM ERP Microsoft Dynamics 365
Apply Now
MCA Connect

MCA Connect

MCA Connect is a leading provider of Microsoft Dynamics 365 ERP and CRM solutions for manufacturing, energy, and service-based companies. With over 20 years of industry expertise, they help clients unlock innovation, establish competitive advantage, an...

Internet Software & Services
251-1K
Founded 2002
View All Jobs 9

Description

  • Drive customer satisfaction and grow revenue for assigned accounts.
  • Expand existing services opportunities and develop new cross-sell engagements.
  • Maintain and grow relationships with senior leadership contacts within customer accounts.
  • Serve as the central coordinator and liaison between MCA Connect and customers after implementation.
  • Act as an escalation point for customers beyond the Delivery Director.
  • Establish project satisfaction criteria and quantify ROI metrics with customers and the implementation team before engagement.
  • Measure success with customers after implementation and request case studies and testimonials after go-live.
  • Conduct regular business reviews, project status calls, and customer satisfaction surveys to address issues and improve operations.
  • Identify and manage opportunities for additional products and services, including preparing, delivering, and closing scopes of work.
  • Coordinate with service line managers, subject matter experts, sales leadership, marketing, and Microsoft contacts to support account growth and channel relationships.

Requirements

  • Bachelor’s degree or an equivalent combination of education and experience.
  • Minimum 5 years of experience in client-facing service delivery roles.
  • Minimum 2 years of experience in business development.
  • Strong track record of delivering value in a customer environment while generating profit.
  • Experience in the IT industry and IT consulting, specifically in software implementation and project management with Microsoft Dynamics 365 Finance and Operations (ERP).
  • Proven client engagement capability.
  • Ability to translate strategic direction into tactical deliverables.
  • Strong presentation, communication, interpersonal, and negotiation skills.
  • Ability to travel up to 50%.
  • Experience with Microsoft Dynamics technologies, manufacturing industry processes, or a professional services/consulting organization is desired.

Benefits

  • $120,000 - $165,000 annual salary plus commission.
  • One of the best bonus structures in the industry.
  • Unlimited Paid Time Off (UPTO).
  • 401(k) plan with company matching contribution.
  • Monthly stipend for home office expenses.
  • Subsidized medical, dental, and vision coverage.
  • Health Savings and Flexible Spending Accounts.
  • Company-paid life and disability insurance.
  • Training, certification, and continuing education support.

Interested in this position?

Apply directly on the company website

Apply Now

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