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D365 CE Senior Functional Consultant

1 month, 1 week ago
United States
Full-time
Senior
Salesforce Developer
Software Development
Agile Azure Microsoft Dynamics 365 Power BI
Apply Now
MCA Connect

MCA Connect

MCA Connect is a leading provider of Microsoft Dynamics 365 ERP and CRM solutions for manufacturing, energy, and service-based companies. With over 20 years of industry expertise, they help clients unlock innovation, establish competitive advantage, an...

Internet Software & Services
251-1K
Founded 2002
View All Jobs 16

Description

  • Participate in discovery and design sessions to capture business requirements, process gaps, user stories, acceptance criteria, and configuration decisions.
  • Configure Dynamics 365 CE and Power Platform features such as model-driven apps, tables, forms, views, dashboards, business rules, business process flows, queues, routing, security roles, and basic automation.
  • Support Sales, Customer Service, Field Service, Customer Insights, and related CE/CX capabilities based on project scope.
  • Prepare functional design documents, process flows, configuration workbooks, test scripts, training materials, and user adoption content.
  • Maintain requirements traceability across discovery notes, user stories, design decisions, configuration, testing, UAT, and training materials.
  • Support backlog refinement, sprint demos, CRP/UAT planning, test execution, defect triage, release readiness, go-live support, and hypercare.
  • Partner with technical consultants on integrations, data migration, reporting, security, and custom extension requirements.
  • Help clients evaluate standard functionality versus customization and escalate scope, adoption, data, and process risks early.
  • Guide junior resources where appropriate and own defined workstreams with limited oversight.
  • Maintain awareness of Copilot, embedded intelligence, Power BI, and automation capabilities that can improve productivity and customer experience.

Requirements

  • 4+ years of experience implementing or supporting Dynamics 365 Sales, Customer Service, Field Service, Customer Insights, or comparable CRM platforms.
  • Working knowledge of Dataverse, model-driven apps, Power Automate, dashboards, basic reporting, Microsoft 365 integration, and user security concepts.
  • Ability to produce clear documentation, manage assigned work, communicate status, and collaborate effectively with clients and internal teams.
  • Understanding of agile delivery, user stories, acceptance criteria, test management, training, and change/adoption fundamentals.
  • Recommended certification: PL-200.
  • Preferred certifications: MB-280, MB-230, MB-240, or relevant CE module certifications.

Benefits

  • Remote work location.
  • Unlimited Paid Time Off (UPTO).
  • One of the best bonus structures in the industry.
  • 401(k) plan with company matching contribution.
  • Monthly stipend for home office expenses.
  • Subsidized medical, dental, and vision coverage.
  • Health Savings and Flexible Spending Accounts.
  • Company-paid life and disability insurance.
  • Training, certification, and continuing education support.

Interested in this position?

Apply directly on the company website

Apply Now

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