Senior Strategy & Operations Associate

3 days, 7 hours ago
Full-time
Mid Level
Operations
Maven Clinic

Maven Clinic

Maven Clinic provides a digital clinic that supports women and families through various paths to parenthood, including pregnancy, fertility, and infant care, while also helping organizations enhance employee retention and health outcomes.

Health Care Providers & Services
251-1K
Founded 2014
$293M raised

Description

  • Independently own cross-functional operational projects from problem definition through solution design, execution, and results measurement.
  • Drive operational readiness for new Consumer product and service line launches by defining workflows, building support infrastructure, and executing MVPs with scalability in mind.
  • Analyze operational and member experience data to identify patterns, root causes, and actionable recommendations for leadership and partners.
  • Design, build, and iterate on internal processes, workflows, and tooling to improve efficiency, quality, and consistency for Consumer Support and Consumer Provider.
  • Partner with Product teams to represent the voice of operations, including flagging member pain points and defining requirements for new features or programs.
  • Develop and maintain reporting infrastructure to track operational health, surface trends, and support data-driven decision-making.
  • Work closely with cross-functional partners in Product, Clinical, Data, Workforce Planning, and Member Operations to improve care delivery.
  • Manage stakeholders, resolve blockers, and drive projects through completion in a fast-moving environment.

Requirements

  • 2–5 years of experience in operations, strategy & ops, consulting, or a related analytical role.
  • Experience at a startup or high-growth tech company; healthcare or consumer product experience is a plus but not required.
  • Strong analytical skills, including comfort working with large datasets and building models in Excel or Google Sheets.
  • Experience with SQL or BI tools such as Looker or Tableau.
  • Track record of running projects end-to-end with timeline ownership, stakeholder management, and delivery to completion.
  • Comfort operating in ambiguity and making informed assumptions with incomplete information.
  • Builder mentality with a willingness to fix broken processes and improve them proactively.
  • Clear, concise communication skills for both operational and executive audiences.
  • High ownership, low ego, and willingness to do both strategic and hands-on execution work.
  • Comfort and fluency with AI tools to improve operational workflows and create automation and efficiency.
  • Active work authorization in the US.
  • Strong preference for candidates based in San Francisco.

Benefits

  • Base salary of $123,000–$140,000 per year.
  • Equity and benefits included with compensation.
  • Employer-covered health, dental, and insurance plan options.
  • Access to Maven's full platform and specialists, including mental health, reproductive health, family planning, and pediatrics care.
  • Whole-self care through wellness partnerships.
  • 16 weeks of 100% paid parental leave plus a new parent stipend for employees with 1+ year of tenure.
  • Annual professional development stipend and access to a personal career coach.
  • 401(k) matching for US-based employees with immediate vesting.
  • Flexible hybrid work model with remote options and in-office collaboration days.

Interested in this position?

Apply directly on the company website

Apply Now

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