Trading Operations Associate

9 hours, 49 minutes ago
Full-time
Junior
Customer and Technical Support
Alpaca

Alpaca

Alpaca is a developer-first API for stock and crypto trading, offering easy-to-use APIs for building apps and trading algorithms.

Capital Markets
51-250
Founded 2015
$87M raised

Description

  • Deliver high-quality support to enterprise clients via phone, email, and chat.
  • Investigate and resolve issues related to account management, order entry, processing, execution, FIX sessions, and OMS functionality.
  • Troubleshoot technical and operational issues to ensure seamless client operations.
  • Monitor client accounts and trading activity for anomalies and provide timely alerts and support.
  • Track market developments, trading infrastructure, and corporate actions to provide guidance and accurate communication.
  • Work with trading desks, operations, IT, and compliance teams to resolve client issues efficiently.
  • Collect client feedback and share insights with product development and management teams.
  • Ensure client interactions and trading activities comply with regulatory requirements and internal policies.
  • Identify and address potential risks in client operations and trading processes.

Requirements

  • Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
  • 2-3 years of experience in brokerage operations, trading, or a related field.
  • Experience in customer support, relationship management, and trading services.
  • Experience with trading platforms and equities trading, with familiarity with FIX protocol.
  • Options experience is a plus.
  • FINRA Series 7 and 63, or local equivalent, with willingness to obtain within the first 6 months.
  • Strong communication and interpersonal skills.
  • Excellent written and verbal English communication skills.
  • Proficiency in a language other than English; French, German, or Arabic is a plus.
  • Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
  • High ethical standards and a commitment to confidentiality.

Benefits

  • Competitive salary and stock options.
  • Health benefits.
  • One-time USD $500 new hire home-office setup stipend.
  • USD $150 monthly stipend via Brex Card.

Interested in this position?

Apply directly on the company website

Apply Now

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