Group Product Manager, Client Services

5 hours, 38 minutes ago
Full-time
Lead
Product Management
Maven Clinic

Maven Clinic

Maven Clinic provides a digital clinic that supports women and families through various paths to parenthood, including pregnancy, fertility, and infant care, while also helping organizations enhance employee retention and health outcomes.

Health Care Providers & Services
251-1K
Founded 2014
$293M raised

Description

  • Own the client services product surface, including enrollment, eligibility, payer configuration, and employer-facing experiences.
  • Manage, develop, and hold accountable one PM focused on Enrollment & Eligibility.
  • Lead long-term eligibility platform investments that support scalable enrollment growth.
  • Own enrollment funnel instrumentation and optimization across landing pages, eligibility verification, and onboarding flows.
  • Partner with Client Services and Growth to evaluate, prioritize, and execute custom client products and services.
  • Build and maintain a triage framework for custom client requests and communicate decisions clearly to stakeholders.
  • Spend meaningful time in a forward-deployed capacity with client-facing teams, on client calls, and in RFP processes.
  • Translate employer, payer, and client requirements into member-first product decisions.
  • Partner with Benefits Experience and Care Delivery on downstream activation and messaging surfaces.

Requirements

  • 7+ years in product management, with meaningful experience in health benefits, payer systems, or a complex B2B2C environment.
  • Deep understanding of benefits data flow from employer configuration through eligibility verification to member activation.
  • Experience in a forward-deployed or client-embedded product role.
  • Experience managing or mentoring PMs.
  • Strong data skills, including funnel instrumentation and activation analysis.
  • Experience navigating custom client work in a scaled product organization.
  • Familiarity with AI-assisted product development, including LLM or agentic tools.
  • High ownership and comfort operating in ambiguity.
  • Strong member empathy, especially in high-pressure client-facing situations.
  • Experience with eligibility and enrollment is the highest bar for this role.

Benefits

  • Base salary of $217,000 to $255,000 per year.
  • Equity compensation.
  • Employer-covered health, dental, and insurance plan options.
  • Access to Maven for Mavens, including mental health, reproductive health, family planning, and pediatrics support.
  • Whole-self care through wellness partnerships.
  • Hybrid work with in-office meals and work-together days.
  • 16 weeks of 100% paid parental leave plus a new parent stipend for employees with 1+ year of tenure.
  • Annual professional development stipend and access to a personal career coach.

Interested in this position?

Apply directly on the company website

Apply Now

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