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Admissions Advisor, MasterClass Executive (Temporary)

25 minutes ago
United States
Contract
Mid Level
Sales Representative
Customer and Technical Support
Apply Now
MasterClass

MasterClass

MasterClass offers premium online courses taught by world-renowned instructors in arts, entertainment, business, and sports, providing unlimited access to high-quality video lessons and immersive learning experiences.

Media
251-1K
Founded 2014
$461M raised
View All Jobs 2

Description

  • Own a high volume of admissions calls with applicants and admitted candidates to answer questions about the program experience.
  • Explain program value, outcomes, fees, payment options, and how the offering compares with alternatives such as executive education, MBAs, certificates, and cohort-based courses.
  • Guide admitted candidates from decision to enrollment through timely phone and email follow-up, removing blockers before deadlines.
  • Manage employer-sponsored enrollment communications and provide materials that help candidates secure company support.
  • Respond to sponsorship inquiries from managers, HR, and learning and development teams.
  • Maintain clean pipeline notes, strong CRM hygiene, and reliable follow-through.
  • Meet daily and weekly contact and response-time goals.
  • Capture recurring questions, objections, and sponsorship themes and share them with admissions and marketing teams.
  • Provide surge coverage during peak periods such as webinar follow-up, deadline outreach, and inbox support.

Requirements

  • 3+ years of experience in admissions, enrollment advising, inside sales, account management, or another phone-forward consultative role.
  • Experience in executive education, higher education, edtech, or premium consumer experiences is a plus.
  • Comfortable handling 20–30+ meaningful phone conversations per day.
  • Strong writing skills for high-volume, warm, and concise email communication.
  • Conversant in AI and able to speak credibly with senior professionals about its impact on work.
  • Fluent in the business-education landscape, including executive education, online MBAs, certificates, and cohort-based programs.
  • Organized and self-directed with strong CRM hygiene and pipeline discipline.
  • Comfortable with ambiguity and a fast-moving environment where priorities change week to week.
  • Available across U.S. time zones, including some early-evening hours.
  • Temporary, full-time role via staffing partner TCW Global, with an anticipated initial assignment of approximately one month and possible extension at MasterClass's discretion.

Benefits

  • $28/hour base pay.
  • Eligibility for variable incentive pay.
  • Estimated total on-target earnings of up to $12,000 monthly, inclusive of base pay.
  • Remote U.S. work location.
  • Temporary, full-time schedule of approximately 40 hours per week.
  • Overtime-eligible, nonexempt status.
  • Sick leave and other legally required benefits are managed by the staffing partner.

Interested in this position?

Apply directly on the company website

Apply Now

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