Remote Technical Support

1 month, 4 weeks ago
Full-time
Entry Level
Customer and Technical Support
Mashgin

Mashgin

Mashgin is a leading provider of AI-powered self-checkout systems that revolutionize retail experiences. Their touchless system, utilizing 3D reconstruction and deep learning, eliminates barcodes and wait times, offering the fastest and easiest checkou...

Technology Hardware, Storage & Peripherals
11-50
Founded 2014
$74M raised

Description

  • Diagnose and troubleshoot technical issues remotely.
  • Own customer issues from initial contact through resolution.
  • Respond to customer escalations and inquiries about hardware and software.
  • Maintain expert knowledge of deployment systems and supporting software.
  • Support customers through chat, email, and video conferencing.
  • Use support documentation to review and resolve issues.
  • Serve as a go-to product expert for customers, clients, and internal team members.
  • Travel occasionally to help deploy and launch new locations and assist customers.

Requirements

  • Bachelor’s degree or equivalent experience.
  • Prior IT Helpdesk experience.
  • Strong communication skills.
  • Self-starter who can work independently with minimal assistance.
  • Relentlessly resourceful and able to solve complex problems creatively.
  • Comfort with a fast-paced, dynamic support environment.
  • Preferred: experience using ServiceNow.
  • Preferred: strong technical ability, including installing drivers, diagnosing system issues, and building PCs using off-the-shelf components.
  • Preferred: ability to lift 50 pounds or more.
  • Approximately 10% travel is expected.

Benefits

  • Excellent health, dental, and vision insurance for you and your dependents.
  • 401(k) plan.
  • Flexible PTO policy.
  • Competitive salary.
  • Opportunity to work on a small, multidisciplinary team.
  • Chance to contribute to a rapidly scaling company with impact across multiple industries.

Interested in this position?

Apply directly on the company website

Apply Now

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