Deployment Engineer - North Carolina

1 month ago
Full-time
Mid Level
Customer and Technical Support
Mashgin

Mashgin

Mashgin is a leading provider of AI-powered self-checkout systems that revolutionize retail experiences. Their touchless system, utilizing 3D reconstruction and deep learning, eliminates barcodes and wait times, offering the fastest and easiest checkou...

Technology Hardware, Storage & Peripherals
11-50
Founded 2014
$74M raised

Description

  • Deploy and install Mashgin technology and hardware at new customer locations across the country.
  • Travel frequently to launch new sites and support on-site implementations.
  • Diagnose and troubleshoot product, system, and deployment issues remotely and in the field.
  • Respond to customer escalations, inquiries, and support requests via text, email, phone, video, and in person.
  • Plan and prepare for deployments to ensure projects are completed on time.
  • Collaborate directly with product engineers, customers, and client stakeholders to resolve issues.
  • Maintain subject-matter expertise in deployment systems and software.
  • Install kiosks and ensure customers and clients are set up for success.

Requirements

  • Bachelor’s degree or equivalent experience.
  • Ability and willingness to travel frequently, with 50-75% travel expected.
  • Based within the greater Charlotte area.
  • Self-starter who can work independently with minimal assistance.
  • Relentlessly resourceful and able to solve complex problems creatively.
  • Strong communication skills.
  • Ability to lift 50 pounds or more.
  • Prior IT or tech repair experience preferred.
  • Experience with ServiceNow preferred.
  • Comfort with installing drivers, diagnosing system issues, and building PCs using off-the-shelf components.

Benefits

  • Competitive starting salary of approximately $95,000 USD for Charlotte-based roles.
  • Excellent health, dental, and vision insurance for employees and dependents.
  • 401(k) plan.
  • Flexible PTO policy.
  • Opportunity to work on a small, multidisciplinary team with broad industry impact.
  • Pet insurance for your pets.
  • Voluntary life insurance plan.

Interested in this position?

Apply directly on the company website

Apply Now

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