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Service Desk Engineer - Inbound Team

13 hours, 39 minutes ago
Australia
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Active Directory DHCP DNS macOS TCP/IP
Apply Now
Centorrino Technologies

Centorrino Technologies

Centorrino Technologies (CT) is a customer-centric IT services and solutions provider based in Australia. With a team of passionate ICT professionals, CT delivers innovative, flexible, and cost-effective technology solutions to small and medium-sized o...

Internet Software & Services
51-250
Founded 2004
View All Jobs 3

Description

  • Provide inbound phone-based support as part of a high-volume Service Desk team.
  • Deliver Level 1 and Level 2 technical support for IT incidents and service requests.
  • Troubleshoot and resolve issues across hardware, software, network, VPN, and security environments.
  • Perform user account administration in Active Directory, Microsoft 365, Intune, and Exchange.
  • Support Windows, macOS, and mobile device environments.
  • Use remote support tools such as N-able to diagnose and resolve issues.
  • Log, track, and update incidents and requests in ITSM systems with accurate documentation.
  • Follow ITIL-based incident management processes to prioritise and resolve tickets.
  • Escalate complex or unresolved issues to technical teams or vendors.
  • Communicate clearly with users, provide regular updates, and contribute to knowledge base and continuous improvement initiatives.

Requirements

  • Experience in an inbound phone-based Service Desk or technical support environment.
  • Strong knowledge of Windows 10/11, macOS, and Microsoft 365 applications.
  • Experience with Active Directory user and group management.
  • Familiarity with VPN technologies such as FortiClient or Cisco AnyConnect.
  • Basic networking knowledge including DNS, DHCP, TCP/IP, and Wi-Fi troubleshooting.
  • Experience using ITSM or ticketing systems.
  • Strong communication skills with excellent phone etiquette.
  • Ability to explain technical issues clearly to non-technical users.
  • Strong problem-solving skills with attention to detail.
  • A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Benefits

  • Extensive training and development opportunities for continual growth.
  • Access to a choice of IT equipment to support your success.
  • Cost-price tech available for personal needs.
  • Extensive discounts and benefits to help maximise your money.
  • Fun team events to celebrate achievements and connect with colleagues.
  • An inclusive workplace that values diversity and ensures every voice is heard.

Interested in this position?

Apply directly on the company website

Apply Now

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