K Group Companies

K Group Companies is a group of technology service providers based in Grand Rapids, MI, offering a wide range of IT solutions including managed IT services, SOC services, physical security systems, nurse call systems, web & application development, and...

Internet Software & Services

Information Technology

51-250 (60)

Founded 1979

18 open positions

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Field Service Technician Level II – Des Moines, Iowa

1 hour, 41 minutes ago

United States

Full-time

Senior

Technical Support Engineer

Customer and Technical Support

TCP/IP

Apply Now

K Group Companies

Internet Software & Services

51-250

Founded 1979

View All Jobs 18

Description

Execute Level I installer duties according to company documentation and service standards.
Manage project and service tickets with strong organization and timely status updates.
Own assigned tasks by understanding project scopes and service expectations.
Lead installation teams by delegating tasks appropriately and fostering collaboration.
Mentor Level I installers and support their development through feedback and guidance.
Maintain regular communication with Project Delivery Coordinators, Project Managers, and customers.
Perform Factory Authorized Testing (FAT) on products before installation.
Configure, program, and commission systems to ensure fully operational solutions.
Deliver basic customer training on system operation and use.
Accept additional duties as assigned to support business operations.

Requirements

Minimum 2 years of experience in a previous construction trade.
Advanced knowledge of electricity, including high and/or low voltage.
Hands-on field experience from previous work.
Basic telecommunication knowledge, including TCP/IP, networking, computers, and VoIP.
Ability to identify and use common low-voltage cabling.
Working knowledge of basic IT networking, configurations, and IP addressing.
Ability to read architectural drawings.
Team management or supervisor experience.
Experience completing projects within scope and using service ticketing processes.
Experience with fire, CCTV, intrusion, or emergency nurse call systems is preferred.
Excellent communication skills.
Valid US driver’s license.

Benefits

Competitive base salary based on experience.
Bonus and commission programs.
Paid Time Off (PTO).
Volunteer Paid Time Off (VTO).
100% employer-paid family health insurance premium.
100% employer-paid disability insurance.
100% employer-paid dental and vision insurance.
401(k) with annual Safe Harbor contributions and profit sharing opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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