Technical Success Analyst

1 month, 3 weeks ago
Full-time
Junior
Customer and Technical Support
Marqeta

Marqeta

Marqeta is a pioneer in modern card issuing and payment solutions, offering businesses instant card issuance and payment processing through their innovative open API platform.

Diversified Financial Services
251-1K
Founded 2010

Description

  • Serve as a trusted technical advisor for customers, prospects, and internal business development and sales teams.
  • Analyze customer requirements for new opportunities and ongoing implementations.
  • Support customer onboarding by presenting integration guides and helping customers get integrated and live quickly.
  • Provide technical advisement to resolve near-term issues and support customers’ long-term payments and money movement goals.
  • Act as the voice of the customer in product and engineering meetings and internal solution discussions.
  • Collaborate cross-functionally to win new business, expand existing customer value, and strengthen customer relationships.
  • Identify downstream impacts, document findings, and help create repeatable standards and training materials.
  • Influence internal teams to address critical solution challenges and improve customer outcomes.
  • Communicate technical issues and recommendations clearly to both technical and non-technical audiences.

Requirements

  • 3+ years of technical customer-facing experience in Technical Account Management, Solutions Engineering, Technical Consulting, or a similar role.
  • Experience leading technical discussions and solutions in sales engineering, implementation, or technical account management contexts.
  • Proficiency in REST APIs, Secure File Transfer Protocols (SFTP), SQL, and Datadog.
  • Excellent written and verbal communication skills with the ability to explain technical issues in business terms.
  • Experience with or enthusiasm for learning and discussing APIs.
  • Ability to execute quickly, prioritize multiple projects, and work independently against aggressive schedules.
  • Strong collaboration and influence skills across teams to achieve customer outcomes.
  • Resourceful, proactive problem-solver who challenges the status quo and suggests improvements.
  • Experience in the B2B technology space and understanding of how businesses grow.
  • Demonstrated ability to identify key customer stakeholders and build relationships without direct supervision.
  • Bachelor’s degree in Computer Science or a related area (nice to have).
  • Strong understanding of fintech and payments, especially issuing-side concepts such as acquiring, networks, and point-of-sale (nice to have).

Benefits

  • Flexible First remote work model with the option to work from home or a company office.
  • Remote work available anywhere within Ontario or British Columbia, Canada.
  • CAD base salary range of 77,000 to 96,000.
  • Annual bonus eligibility tied to individual and company performance.
  • Multiple health insurance options.
  • Flexible vacation time.
  • Retirement savings program with company contribution.
  • Equity in a publicly traded company.
  • Monthly stipend to support remote work.
  • Annual development dollars for learning and growth.
  • Family-forming benefits and up to 20 weeks of parental leave.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Professional Services Analyst (Remote US/CAN)

Sayari 51-250 Internet Software & Services

Sayari is hiring a Commercial Services analyst to support customers with supply chain screening, trade compliance, and risk investigations for international commerce.

13 hours, 39 minutes ago

Senior Professional Services Analyst (Remote US/CAN)

Sayari 51-250 Internet Software & Services

Sayari is hiring a Commercial Services analyst to support customers in supply chain screening and trade compliance by analyzing global business partner risk and turning findings into client-ready guidance.

14 hours, 24 minutes ago

Customer Success Renewals Representative with German

Veeam Software 1K-5K Internet Software & Services

Veeam is hiring a Customer Success Representative to manage contract renewals and retention in an assigned territory while driving upsells and revenue growth.

CRM Salesforce
14 hours, 39 minutes ago

Roo Experience Concierge (RXC)

roo.vet 11-50 Health Care Providers & Services

Roo is hiring a Roo Experience Concierge to support veterinary hospitals and professionals on its staffing platform by resolving issues, coordinating follow-up, and building trust across a fast-paced, people-centered operation.

CRM HubSpot
14 hours, 54 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers