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Technical Success Analyst

3 weeks, 6 days ago
Canada
Full-time
Junior
Customer Success
Customer and Technical Support
Datadog REST API SFTP SQL
Apply Now
Marqeta

Marqeta

Marqeta is a pioneer in modern card issuing and payment solutions, offering businesses instant card issuance and payment processing through their innovative open API platform.

Diversified Financial Services
251-1K
Founded 2010
View All Jobs 29

Description

  • Serve as a trusted technical advisor for customers, prospects, and internal business development and sales teams.
  • Analyze customer requirements for new opportunities and ongoing implementations.
  • Support customer onboarding by presenting integration guides and helping customers get integrated and live quickly.
  • Provide technical advisement to resolve near-term issues and support customers’ long-term payments and money movement goals.
  • Act as the voice of the customer in product and engineering meetings and internal solution discussions.
  • Collaborate cross-functionally to win new business, expand existing customer value, and strengthen customer relationships.
  • Identify downstream impacts, document findings, and help create repeatable standards and training materials.
  • Influence internal teams to address critical solution challenges and improve customer outcomes.
  • Communicate technical issues and recommendations clearly to both technical and non-technical audiences.

Requirements

  • 3+ years of technical customer-facing experience in Technical Account Management, Solutions Engineering, Technical Consulting, or a similar role.
  • Experience leading technical discussions and solutions in sales engineering, implementation, or technical account management contexts.
  • Proficiency in REST APIs, Secure File Transfer Protocols (SFTP), SQL, and Datadog.
  • Excellent written and verbal communication skills with the ability to explain technical issues in business terms.
  • Experience with or enthusiasm for learning and discussing APIs.
  • Ability to execute quickly, prioritize multiple projects, and work independently against aggressive schedules.
  • Strong collaboration and influence skills across teams to achieve customer outcomes.
  • Resourceful, proactive problem-solver who challenges the status quo and suggests improvements.
  • Experience in the B2B technology space and understanding of how businesses grow.
  • Demonstrated ability to identify key customer stakeholders and build relationships without direct supervision.
  • Bachelor’s degree in Computer Science or a related area (nice to have).
  • Strong understanding of fintech and payments, especially issuing-side concepts such as acquiring, networks, and point-of-sale (nice to have).

Benefits

  • Flexible First remote work model with the option to work from home or a company office.
  • Remote work available anywhere within Ontario or British Columbia, Canada.
  • CAD base salary range of 77,000 to 96,000.
  • Annual bonus eligibility tied to individual and company performance.
  • Multiple health insurance options.
  • Flexible vacation time.
  • Retirement savings program with company contribution.
  • Equity in a publicly traded company.
  • Monthly stipend to support remote work.
  • Annual development dollars for learning and growth.
  • Family-forming benefits and up to 20 weeks of parental leave.

Interested in this position?

Apply directly on the company website

Apply Now

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