RemoteLeaf Logo
Log in Sign up

Customer Experience Manager - East

3 weeks ago
United States, Canada, United Kingdom
Full-time
Senior
Customer Success Manager
Project and Program Management
Apply Now
Mark43

Mark43

Mark43 redefines public safety software with an integrated Records Management System and a cloud-based Computer Aided Dispatch System, empowering first responders with reliable information and setting industry standards for customer support.

Professional Services
251-1K
Founded 2012
$179M raised
View All Jobs 27

Description

  • Advocate for client needs and ensure customers are successful with the product.
  • Participate in pre-implementation activities to build early relationships and domain expertise.
  • Perform post-implementation client care and on-site support for a dynamic Customer Experience team.
  • Collaborate with Customer Support, Account Management, and Implementation teams to ensure a smooth client experience.
  • Learn and understand each client’s workflows and product usage in depth.
  • Maintain detailed records of client meetings, tasks, and deliverables.
  • Build relationships with power users and influencers at client sites.
  • Track user feedback, surface product issues, and help influence the product roadmap.
  • Distribute client surveys and own follow-up related to client NPS scores.
  • Help test and improve internal processes to increase efficiency and customer satisfaction.

Requirements

  • Must reside in Illinois.
  • Authorization to work for any employer in the country where the role is hired; Mark43 cannot sponsor or take over employment visa sponsorship.
  • 5-10 years of experience in account management, customer success, consulting, project management, and/or related customer success roles.
  • Previous law enforcement experience is preferred.
  • Proven experience participating in a complex project from start to finish.
  • Outstanding written and oral communication skills, including the ability to tailor internal jargon for external client-facing materials.
  • Strong attention to detail with the ability to document and track tasks.
  • Ability to multitask and manage multiple projects concurrently.
  • Ability to travel 50-80% and work directly from client sites.
  • Self-motivated, comfortable working remotely, and willing to adapt in a cross-functional matrix organization.

Benefits

  • Mentorship from experienced Customer Experience team members.
  • Collaboration with Customer Support, Implementation, Product, Engineering, and executive leadership.
  • Development opportunities from day one, including access to Udemy.
  • Mission-driven work supporting public safety and first responders.
  • A team culture that values ideas, expertise, autonomy, and guidance balance.
  • Work at a company committed to inclusion and reasonable accommodations.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Klaviyo

Renewal Specialist

Klaviyo 1K-5K IT Services

Klaviyo is hiring a Renewal Specialist to manage and drive timely customer renewals for its Commercial/SMB business while helping retain customers and support expansion across cross-functional teams.

Ireland Full-time Junior Account Manager Customer Success Manager
$73k-$110k
CRM Salesforce
2 hours, 34 minutes ago
MariaDB.org

Associate Customer Success Manager

MariaDB.org 11-50 Internet Software & Services

MariaDB is hiring an Associate Customer Success Manager to manage a portfolio of customers and drive onboarding, adoption, retention, and growth for MariaDB database solutions.

United States Full-time Junior Customer Success Manager
$60k-$70k
MariaDB
2 hours, 49 minutes ago
6sense

Principal Customer Success Manager, Strategic

6sense 1K-5K IT Services

6sense is hiring a Principal Customer Success Manager - Strategic in San Francisco, CA to lead strategic enterprise customer relationships, drive adoption and ROI, and support renewals, growth, and product feedback across global accounts.

United States Full-time Senior Customer Success Manager
$159k-$230k
Digital Marketing
2 hours, 49 minutes ago
Klaviyo

Customer Success Manager

Klaviyo 1K-5K IT Services

Klaviyo is hiring a Customer Success Manager to support a portfolio of customers using its platform, helping them achieve business goals and grow through strategic guidance and proactive account management.

United States Full-time Junior Customer Success Manager
$72k-$108k
CRM Email Marketing Salesforce
2 hours, 49 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers