RemoteLeaf Logo
Log in Sign up

Customer Experience Manager - East

2 months ago
United States, Canada, United Kingdom
Full-time
Senior
Customer Success Manager
Project and Program Management
Apply Now
Mark43

Mark43

Mark43 redefines public safety software with an integrated Records Management System and a cloud-based Computer Aided Dispatch System, empowering first responders with reliable information and setting industry standards for customer support.

Professional Services
251-1K
Founded 2012
$179M raised
View All Jobs 18

Description

  • Advocate for client needs and serve as the trusted advisor for assigned customers.
  • Participate in pre-implementation activities to build relationships and domain expertise early in the deployment process.
  • Perform post-implementation client care and on-site support for a dynamic Customer Experience team.
  • Collaborate with Customer Support, Account Management, and Implementation teams to ensure a smooth client experience.
  • Learn and understand client workflows and demonstrate mastery of customer needs and Mark43 product offerings.
  • Maintain detailed records of client meetings, tasks, and deliverables.
  • Build and nurture relationships with power users and influencers at client sites.
  • Track user feedback, communicate product issues, and help influence the product roadmap.
  • Distribute client surveys and own responsibility for client NPS outcomes.
  • Help improve internal processes, efficiency, and customer satisfaction through testing and innovation.

Requirements

  • Must reside in Pennsylvania.
  • 5-10 years of experience in account management, customer success, consulting, project management, and/or related customer-facing roles.
  • Previous law enforcement experience is preferred.
  • Experience participating in a complex project from start to finish.
  • Outstanding written and verbal communication skills, including the ability to adjust internal jargon for external client materials.
  • Strong attention to detail and the ability to document and track tasks.
  • Experience working with cross-functional teams in a matrix organization.
  • Ability to multitask and manage multiple projects concurrently.
  • Ability to travel up to 50-80% and work directly from client sites.
  • Self-motivated, comfortable working remotely, and willing to step outside assigned projects when needed.

Benefits

  • Mentorship from experienced Customer Experience team members.
  • Collaboration with teams across Customer Support, Implementation, Product, Engineering, and Executive leadership.
  • The opportunity to build mission-critical software that helps first responders serve their communities.
  • A team culture that respects and embraces employee ideas and expertise.
  • A workplace focused on supporting public safety and government agencies.
  • Balance between autonomy and guidance.
  • Access to development opportunities, including Udemy, from day one.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Imagine Pediatrics

Community Resource Care Manager

Imagine Pediatrics 11-50 Health Care Providers & Services

Imagine Pediatrics is hiring a Resource Specialist Care Manager in New Jersey to support families of medically complex children through remote-first care coordination and resource navigation.

United States Full-time Junior Customer Success Manager
$70k-$77k
4 hours, 51 minutes ago
ITHAKA

Digital Collections Success Manager

ITHAKA 251-1K Diversified Consumer Services

ITHAKA is hiring a Digital Collections Success Manager to support libraries using JSTOR Stewardship and help advance digital stewardship for distinctive and special collections.

United States Full-time Mid Level Customer Success Manager
$73k-$92k
CRM Databricks Salesforce
6 hours, 5 minutes ago
Emplifi

Customer Success Manager - North America

Emplifi 251-1K Professional Services

Emplifi is hiring a Customer Success Manager to manage named enterprise accounts, drive onboarding and product adoption, and support retention, renewals, and growth.

North America Full-time Mid Level Customer Success Manager
Agile Content Marketing CRM Digital Marketing Salesforce
6 hours, 5 minutes ago
Connecteam

SMB Onboarding Manager

Connecteam 251-1K Diversified Telecommunication Services

Connecteam is seeking an SMB Onboarding Manager to guide small and growing businesses through product onboarding and help them adopt the platform successfully in a remote, fast-paced SaaS environment.

United States Full-time Junior Customer Success Manager Implementation Consultant
$70k-$90k
6 hours, 5 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers