Customer Success Specialist

1 month ago
Full-time
Mid Level
Customer and Technical Support

Marathon Talent

Marathon Talent is a human resources and talent advisory firm that helps companies hire top bilingual talent from Latin America through recruitment, fractional people and talent strategy, market insights, salary studies, and advisory/mentorship services.

Human Resources
1-10
Founded 2023

Description

  • Lead end-to-end onboarding for new clients from kickoff through go-live, managing timelines, deliverables, and stakeholder communication.
  • Serve as the primary point of contact during onboarding and proactively surface risks or blockers.
  • Build and maintain onboarding materials, project trackers, and client-facing documentation.
  • Coordinate cross-functionally with Sales, Product, and Support to create a seamless client experience.
  • Facilitate training sessions and walkthroughs tailored to each client’s use case and technical comfort level.
  • Handle technical onboarding steps when appropriate.
  • Contribute to the improvement of onboarding processes, playbooks, and templates.
  • Maintain accurate records of client interactions, milestones, and follow-ups in internal systems.

Requirements

  • 3+ years in a customer-facing role, ideally in SaaS, MarTech, or a similarly fast-paced tech environment.
  • 3+ years of previous experience in running or building an email program.
  • Exceptional written and verbal communication skills, including clear professional emails and productive meetings.
  • Strong organizational skills with the ability to manage multiple clients and workstreams.
  • Comfort working in a nimble, fast-paced environment with a strong work ethic.
  • Proficiency with Bootcamp, Google Suite (Docs, Sheets, Slides, Calendar), and Slack.
  • Ability to simplify complex concepts for non-technical audiences.
  • Proactive, ownership-oriented mindset with strong follow-through.
  • Experience working cross-functionally with Sales, Product, or Support teams.
  • Ability to quickly ramp on new technologies and platforms.

Benefits

  • Remote work.

Interested in this position?

Apply directly on the company website

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