RemoteLeaf Logo
Log in Sign up

Customer Support Coordinator

2 weeks, 1 day ago
Canada
Full-time
Entry Level
Customer Support
Customer and Technical Support
macOS
Apply Now
Maple

Maple

Maple is a virtual care platform in Canada that offers online doctor appointments, consultations, and prescriptions 24/7. Patients can access Canadian licensed doctors for diagnosis and treatment, including specialty care like mental health and dermato...

Health Care Providers & Services
51-250
Founded 2015
$74M raised
View All Jobs 2

Description

  • Respond to live chat and email inquiries with clear, accurate, and timely support.
  • Troubleshoot common platform issues by following established workflows and step-by-step guidance.
  • Identify when cases need escalation and route them to the appropriate internal teams.
  • Manage a high volume of conversations while maintaining attention to detail and quality.
  • Deliver a professional, empathetic, and consistent support experience across every interaction.
  • Adapt quickly to changes in workflows, tools, and processes as the company grows.
  • Develop stronger judgment over time in prioritizing, responding, and handling a wide range of inquiries.
  • Contribute feedback to improve support workflows and knowledge base resources.

Requirements

  • Experience in a customer-facing role such as retail, hospitality, call centre, or administrative support.
  • Ability to manage multiple priorities while staying organized and detail-oriented.
  • Strong written and verbal communication skills with a professional, calm demeanor.
  • Comfort working in a structured, high-volume environment and following established workflows.
  • Confidence using MacOS, Google Workspace (Docs, Sheets, Gmail), and communication tools such as Slack.
  • Ability to quickly learn and navigate new systems and tools.
  • Experience using AI tools such as ChatGPT, Claude, or Gemini to improve productivity or outputs.
  • Experience with ticketing or live chat tools such as Intercom, Zendesk, or Freshdesk is preferred.
  • Experience working in a remote or shift-based environment is preferred.
  • Availability to work early mornings, late evenings, weekends, and holidays as needed within a synchronous shift-based schedule.

Benefits

  • Competitive hourly rate of $19.35 to $20.75.
  • Competitive benefits package including health, dental, counselling, and life insurance coverage.
  • Health spending account for wellness expenses such as eyeglasses and therapy.
  • Access to Maple virtual healthcare for you and your family.
  • Annual flex benefits budget with dedicated learning and development funding.
  • 10 paid health days per year.
  • Destination5 benefit allowing up to 5 days of international work in eligible countries.
  • Group retirement savings plan (GRSP).

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Mercier Consultancy

Italian-Speaking Customer Experts for a Japanese Multinational - Work In Greece

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring Italian-Speaking Customer Experts in Greece to support a Japanese multinational company by handling customer inquiries and service issues for Italian-speaking clients.

Greece Full-time Junior Customer Support
CRM
22 minutes ago
Resource Innovations

Bilingual Customer Service and Rebate Processing Specialist

Resource Innovations 251-1K Renewable Electricity

Resource Innovations is hiring Customer Service / Data Entry Specialists to process applications and provide customer support for utility-related programs across the U.S., helping improve service efficiency while supporting clean energy and climate impact work.

United States Full-time Entry Level Customer Support Operations Specialist
$35k-$42k
1 hour, 8 minutes ago
Google

Small Business Sales Coordinator

Google 100K+ Internet Software & Services

GFiber is hiring a Small Business (SMB) Sales Coordinator to support commercial customers and sales teams through installation, activation, and coordination across multiple metro areas.

United States Full-time Junior Customer Support
$55k-$61k
CRM Salesforce
1 hour, 41 minutes ago
Minted

Customer Service Representative

Minted 251-1K Professional Services

Minted is hiring a remote Customer Service Representative to support customers across phone, email, and live chat for its design marketplace, ensuring accurate, empathetic service and smooth order-related assistance.

United States Full-time Junior Customer Support
$37k-$52k
CRM E-commerce Salesforce
2 hours, 46 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers