Senior Specialist, Chapter Resources

5 hours, 46 minutes ago
Full-time
Junior
Operations
Make-A-Wish America

Make-A-Wish America

Make-A-Wish America focuses on granting life-changing wishes for children with critical illnesses, providing them and their families with renewed strength and hope through the support of generous donations.

Diversified Consumer Services
1K-5K
Founded 1980

Description

  • Manage and coordinate in-kind programs in support of wish granting.
  • Develop and deliver training and onboarding materials on national in-kind program processes for chapters.
  • Monitor the effectiveness of the in-kind portfolio by analyzing chapter utilization and program impact on direct wish expenses.
  • Inform deployment decisions for in-kind resources to maximize enterprise-wide impact.
  • Develop and maintain an understanding of chapter in-kind needs and communication channels.
  • Collaborate with the Corporate Alliances team to secure and develop high-impact in-kind resources aligned to chapter needs.
  • Analyze, track, and report on both cash and in-kind programs.
  • Synthesize and share chapter and donor feedback to improve program impact.
  • Complete booking requests for in-kind resources when centralized booking is needed, including special allotments from corporate donors.
  • Prepare and update program documentation such as request forms, process documents, and fact sheets.

Requirements

  • Bachelor’s degree preferred.
  • 2+ years of experience in customer service, account management, or a related field.
  • Proficiency with Microsoft Office, especially Excel, PowerPoint, and Smartsheet.
  • Database application and reporting experience preferred.
  • Familiarity with federated not-for-profit organizations is helpful.
  • Exceptional customer service skills.
  • Strong interpersonal skills for building effective business relationships with staff, vendors, and donors.
  • Excellent written and verbal communication, public speaking, and presentation skills.
  • Strong organizational and analytical skills with the ability to manage multiple projects and deadlines.
  • Ability to work in the U.S. without employer sponsorship.
  • Ability to work and thrive in a remote-first environment.
  • Willingness to work outside a traditional Monday through Friday schedule and outside normal business hours.

Benefits

  • Competitive compensation with a hiring range of $56,287 to $63,355 USD and annual incentive potential.
  • Comprehensive benefits package effective day 1, including medical, vision, dental, and wellness coverage.
  • Health Savings Account and Flexible Spending Account options.
  • Health Reimbursement Account fully funded by Make-A-Wish America.
  • 401(k) retirement savings plan with 5% match after one year of service.
  • Competitive PTO starting at 15 days, plus 10 sick days, 11 paid holidays, 2 volunteer days, 2 personal days, and parental leave.
  • Eligible for student loan forgiveness through the Public Service Loan Forgiveness Program.
  • Company-provided laptop, 24" monitor, and docking station/adaptor for new hires.
  • Short-term disability, long-term disability, and life insurance, with employee premiums paid for vision, dental, and short/long-term disability.
  • Additional insurance options including accident, critical illness, hospital indemnity, and pet insurance.
  • Employee awards and recognition programs, individual and leadership development, and discounts on theme parks, events, hotels, concerts, and movie tickets.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Clinical Diabetes Specialist - Seattle

Sequel Med Tech, LLC. 201-500 Medical Equipment Manufacturing

Sequel Med Tech is hiring a Clinical Diabetes Specialist in Western Washington to partner with sales in launching its insulin pump products through clinical education, territory strategy, and provider adoption support.

13 minutes ago

Staplerfahrer (gn)

The Quality Group Health Care Providers & Services

The Quality Group (ESN & More Nutrition) is hiring a forklift operator for its logistics team to handle warehouse goods movement, order picking, and inventory processes.

57 minutes ago

AI Data & Analytics Instructor

Sizanid Staffing Staffing & Recruiting

An educational and technology organization is seeking an AI Data & Analytics Instructor to teach students practical data analytics, business intelligence, and AI-driven decision-making using real-world industry examples.

Machine Learning Power BI Python SQL Tableau
59 minutes ago

Customer Service & Dispatch Coordinator - (HVAC & Trades)

Pavago IT Services

Play a central operations role for a U.S.-based home services company by coordinating customer communication, scheduling, and technician dispatch for HVAC and related service jobs.

CRM
1 hour, 3 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers