Training Operations Associate II

2 months, 1 week ago
Full-time
Junior
Operations
Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1K-5K
Founded 2015
$627M raised

Description

  • Facilitate live and asynchronous provider training sessions and manage agendas, invites, attendance, and real-time technical troubleshooting.
  • Manage day-to-day WorkRamp LMS operations, including module setup and automated engagement nudges.
  • Partner with Tech and Clinical teams to optimize EHR and provider setup experiences and identify scalable solutions.
  • Track provider training progress, identify bottlenecks or drop-off points, and maintain onboarding communications and milestone reminders.
  • Own end-to-end training logistics, including prerequisites, documentation, and system access before and after training.
  • Serve as a primary point of contact for providers and resolve individual requests with high-touch support.
  • Identify technical pain points and support mitigation efforts to improve training outcomes and program KPIs.
  • Improve training workflows by designing and implementing scalable operational solutions.
  • Collaborate with Clinical, Credentialing, and IT teams to keep enablement materials accurate and aligned.
  • Maintain training materials and operational records across Salesforce, WorkRamp, Zendesk, and Google Suite as the source of truth.

Requirements

  • Bachelor's degree preferred.
  • 3+ years of relevant experience in operations, provider relations, customer service, or a similar enablement field.
  • Exceptional verbal and written communication skills with the ability to collaborate cross-functionally.
  • Fluency in Google Suite is required.
  • Experience with Salesforce, WorkRamp, Zendesk, Gemini, and Electronic Health Records (EHR) is highly preferred.
  • Proven ability to manage multiple workstreams and implement process improvements.
  • Ability to resolve technical issues with a high degree of autonomy.
  • Genuine passion for supporting clinicians in their learning and development.
  • Ability to work effectively in a fast-paced environment and make data-driven decisions with incomplete information.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

EDI & Reporting Coordinator

Assist World IT Services

An EDI & Reporting Coordinator at a growing private-label coffee roasting and manufacturing company will own EDI purchase-order workflows, resolve processing issues, and maintain accurate customer reporting for major retail and business customers.

6 hours, 11 minutes ago

Recruiting / Business Support Internship – Remote

NextGen Federal Systems 51-250 Internet Software & Services

NextGen Federal Systems is seeking a year-round, fully remote student intern to support recruiting, human resources, and business operations for approximately 10 hours per week.

6 hours, 11 minutes ago

Services Researcher (LA)

Project Healthy Minds 11-50 Diversified Consumer Services

Project Healthy Minds is hiring a part-time Services Researcher in the United States, ideally Los Angeles, to verify and expand local mental health service listings for its digital marketplace.

6 hours, 26 minutes ago

Services Researcher (ATL)

Project Healthy Minds 11-50 Diversified Consumer Services

Project Healthy Minds is seeking a part-time Services Researcher in the U.S. to verify and expand local mental health service listings for its digital services directory.

6 hours, 26 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers