Quality Improvement Lead

2 hours, 24 minutes ago
Full-time
Mid Level
Quality Assurance and Testing
Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1K-5K
Founded 2015
$627M raised

Description

  • Lead behavioral health performance improvement activities, including trend tracking, incident review, root cause analysis, and corrective actions.
  • Coordinate continuous survey readiness through mock surveys, tracer methodology, and regulatory requirement implementation.
  • Conduct chart audits covering assessments, treatment plans, medical necessity, discharge planning, and documentation quality.
  • Track quality metrics, support OPPE and FPPE processes, and develop dashboards and reports for leadership.
  • Educate staff on documentation, risk assessment, incident reporting, quality improvement, and competency validation.
  • Coordinate the Behavioral Health Quality/Performance Improvement Committee and support performance improvement plans and annual evaluations.
  • Partner with Risk Management, Compliance, benefits, and customer teams on investigations, mitigation strategies, audits, and customer guarantees.
  • Investigate and resolve behavioral health quality-of-care complaints and grievances.
  • Promote culturally responsive, safe, evidence-based care and continuous improvement across multidisciplinary teams.

Requirements

  • Master’s or doctoral degree in a behavioral health clinical discipline, such as LCSW, LMHC, LPC, MSW, LMFT, Ph.D., or Psy.D.
  • Current unrestricted license to practice in the United States.
  • 3+ years of experience in behavioral health, quality improvement, or compliance.
  • Experience with chart audits, incident reviews, and regulatory surveys.
  • Strong knowledge of behavioral health clinical workflows, documentation requirements, and regulatory compliance.
  • Knowledge of performance improvement methodologies such as PDSA, Lean, or Six Sigma.
  • Data analysis and interpretation skills, including dashboard and report development.
  • Ability to collaborate with multidisciplinary teams and influence practice change.
  • Knowledge of mental health conditions, evidence-based treatments, cultural factors, secure virtual care, and electronic health records.
  • Ability to maintain HIPAA-compliant confidentiality, accurate documentation, organization, and timely communication.

Interested in this position?

Apply directly on the company website

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