LGC Case Mgt & Affiliate Coordinator

1 hour, 21 minutes ago
Full-time
Mid Level
Customer and Technical Support
Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1K-5K
Founded 2015
$627M raised

Description

  • Coordinate work allocations across local provider subsidiaries, partners, clinical consultants, direct affiliate networks, and other operational support teams.
  • Support data handling, case and event data follow-up, data capture, data checking, and collation for affiliate records and management reporting.
  • Manage mailbox handling and professional correspondence with clients, affiliates, and internal and external stakeholders on administrative and service coordination matters.
  • Support SLA adherence and smooth operational delivery across service portfolios through administrative and coordination tasks.
  • Assist with technology tool set-ups for selective projects where needed.
  • Process financial documents and data accurately and on time for commercial allocations, provider payments, and customer billing.
  • Escalate clinical enquiries, clinical risks, and service concerns or complaints to the appropriate consultants and management teams.
  • Provide additional administrative support as business needs and the role evolve.

Requirements

  • South African Matric is the minimum education requirement.
  • An additional diploma or degree is advantageous.
  • 2-5 years of experience in an EAP administrative role.
  • Demonstrated ability to coordinate across multiple stakeholders in prior roles.
  • Strong interpersonal, communication, and administrative coordination skills.
  • Ability to work remotely with reliable power and Wi-Fi.
  • Access to a smartphone to support remote work.
  • Flexibility to support meetings outside standard working hours when needed.
  • Comfort working standard South African hours of 8am to 5pm.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Booking & Reservations Assistant (Remote) | Entry Level

Aisle and Abroad Travel & Tourism

Booking & Reservations Assistant at a remote company coordinating scheduling and reservation requests to ensure accurate, efficient client arrangements.

35 minutes ago

Administrative Assistant | Project Support | Landscaping Industry

Assist World IT Services

Assist World is hiring a remote Administrative Assistant for a Billings, Montana landscape design-build company to handle backend operations, bookkeeping support, client communication, and project administration.

CRM
51 minutes ago

Project & Administrative Coordinator

Project & Administrative Coordinator role supporting remote day-to-day operations, cross-functional project coordination, and leadership support for a fast-paced organization.

1 hour, 6 minutes ago

Accounting & Admin

Remote Raven 11-50 Professional Services

Accounting & Admin role at an insurance organization supporting commission reconciliation, carrier payments, trust accounting, billing, and month-end reporting.

1 hour, 21 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers