Employer Solutions Systems and Process Manager

13 hours, 51 minutes ago
Full-time
Senior
Project and Program Management
Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1K-5K
Founded 2015
$627M raised

Description

  • Lead discovery, documentation, and improvement of complex end-to-end go-to-market processes.
  • Identify process pain points, root causes, unnecessary complexity, and automation opportunities.
  • Design future-state processes and translate business objectives into system capabilities and requirements.
  • Evaluate how platforms, data, processes, and integrations work together across the GTM technology ecosystem.
  • Partner with Salesforce, Gainsight, Marketing Technology, Enterprise Architecture, Engineering, and Data teams on cohesive solutions.
  • Coordinate technology initiatives including CRM enhancements, CPQ improvements, workflow automation, integrations, and customer lifecycle programs.
  • Identify opportunities to apply AI, automation, and emerging technologies to improve productivity and decision-making.
  • Develop process maps, capability requirements, solution documentation, and decision frameworks.
  • Partner with Business Analysts and technical delivery teams to align implementation decisions with business outcomes.

Requirements

  • 5+ years of experience in business systems, solution architecture, process improvement, GTM technology, systems integration, technology consulting, or a related field.
  • Experience analyzing and redesigning complex, cross-functional business processes.
  • Strong understanding of enterprise SaaS platforms, system integrations, workflow automation, data flows, and systems architecture.
  • Experience with the Salesforce ecosystem, including CRM data models, automation, integrations, and adjacent GTM platforms.
  • Experience leading complex technology implementations or transformation programs involving business and technical teams.
  • Ability to translate between business and technical audiences and constructively challenge requirements and proposed solutions.
  • Curiosity about AI and emerging enterprise technologies and their business applications.
  • Strong problem-solving, facilitation, documentation, and communication skills.

Benefits

  • Equal opportunity employer with non-discrimination protections.
  • Personal information is handled according to Lyra Health’s Workforce Privacy Notice.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Engenheiro de Planejamento - Remoto - Rio de Janeiro - RJ

Capco 5K-10K Internet Software & Services

Analista de processos e dados na Capco, atuando em operações de manutenção da produção e projetos de investimento para analisar recursos críticos, melhorar processos e gerar insights para decisões executivas.

Kanban Scrum SQL
13 hours, 36 minutes ago

Senior Business Analyst (m/f/d)

Qualysoft 251-1K Internet Software & Services

Qualysoft is seeking a freelance Senior Business Analyst to support a strategic data and business transformation initiative for an internationally operating financial services company.

13 hours, 51 minutes ago

SAP BW | BW/4 HANA

Qualysoft 251-1K Internet Software & Services

Qualysoft is seeking a German-speaking Business Analyst to support controlling reporting and process-mining initiatives for international clients in a remote/nearshore project based in Hamburg.

Agile
14 hours, 21 minutes ago

Salesforce Sales & Service Cloud Administrator

Bounteous 1K-5K Internet Software & Services

Bounteous is seeking a Salesforce Sales and Service Cloud Advanced Administrator to support the Caesars account by configuring, administering, and optimizing Salesforce processes and automation within a cross-functional delivery team.

Agile Kanban Salesforce Scrum
14 hours, 21 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers