Customer Success Manager II

3 weeks ago
Full-time
Senior
Customer and Technical Support
Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1K-5K
Founded 2015
$627M raised

Description

  • Serve as the primary relationship owner for strategic employer customers with 3,000-10,000 lives.
  • Maintain regular contact with customers’ benefits team members and other key stakeholders.
  • Partner with marketing to develop and deliver customer campaigns and workshops.
  • Produce and regularly communicate customer reports.
  • Collaborate with product, clinical, data science, legal, and other internal teams to resolve customer requests and issues.
  • Contribute customer and patient input to product roadmap planning.
  • Champion new product offerings with customers.
  • Ensure customers feel supported and delighted after every interaction to drive annual renewals.

Requirements

  • 8+ years of experience in customer success or a related field, ideally in HR, benefits, or healthcare.
  • Experience working with customers with 3,000-10,000 employees.
  • Passion for mental health and improving the healthcare landscape.
  • Excellent verbal and written communication skills with the ability to quickly build trust.
  • Ability to innovate and creatively solve problems in a highly collaborative environment.
  • Strong project management skills and experience working successfully on cross-functional teams.
  • Ability to prioritize and manage multiple customers at once.
  • Willingness to travel 10%.

Benefits

  • Annual base salary of $106,000 to $146,000.
  • Discretionary bonus eligibility.
  • Comprehensive healthcare coverage, including medical, dental, vision, FSA/HSA, life, and disability insurance.
  • Access to Lyra coaching and therapy services.
  • Equity through discretionary restricted stock units.
  • Competitive time off policies, including vacation, sick days, and company holidays.
  • Paid parental leave.
  • 401(k) with up to 3% matching.
  • Monthly tech allowance.
  • Well-being perks and activities, plus surprise swag and community celebrations.

Interested in this position?

Apply directly on the company website

Apply Now

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