Billing Operations Associate

18 hours, 35 minutes ago
Full-time
Junior
Operations
Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1K-5K
Founded 2015
$627M raised

Description

  • Serve as the primary financial contact for caregivers during behavioral health service onboarding.
  • Review and explain insurance benefits and estimated Lyra Health care costs clearly and compassionately.
  • Answer initial financial and insurance questions, escalating plan-specific inquiries to insurers.
  • Explain payment information and available payment options.
  • Collaborate with Care Coordination and Clinical teams to support seamless onboarding.
  • Document caregiver interactions accurately in Lyra Health systems.
  • Maintain HIPAA and privacy compliance in all communications.

Requirements

  • 2+ years of experience in healthcare customer service, patient access, medical billing, or insurance verification; pediatric or behavioral health experience preferred.
  • Working knowledge of health insurance terminology, benefit structures, and prior authorization processes.
  • Experience with prior authorization cost-control processes.
  • Strong verbal and written communication skills.
  • Customer service, problem-solving, collaboration, cultural sensitivity, and technology proficiency.
  • Ability to work independently in a remote environment while managing multiple priorities.
  • High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration, business, or a related field preferred.
  • Must be a full-time resident of the United States.

Interested in this position?

Apply directly on the company website

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