Operations Specialist

17 hours, 9 minutes ago
Full-time
Junior
Operations
JOLT - Electric Vehicle Charging Network USA

JOLT - Electric Vehicle Charging Network USA

JOLT is an Electric Vehicle Charging Network in the USA, dedicated to providing convenient, fast, and affordable charging stations for electric vehicles. Their network, powered by 100% green energy, supports the transition to a zero emissions future, m...

Electrical Equipment
11-50
Founded 2018

Description

  • Troubleshoot EV charging station hardware and system issues using electrical and systems knowledge.
  • Monitor asset performance and remotely triage faults through key operating systems.
  • Coordinate maintenance work orders, third-party contractors, job completion, and service timelines.
  • Act as an escalation point for customer support tickets, calls, complaints, and charging-station inquiries.
  • Conduct pre-commissioning and commissioning checks with Network Growth teams before chargers go live.
  • Coordinate with suppliers and vendors to verify unit availability, specifications, and condition during delivery.
  • Improve operating procedures and installation and user experiences using an AI-first approach.
  • Collaborate with cross-functional teams to improve operational efficiency and customer satisfaction.

Requirements

  • Bachelor’s degree or equivalent in a technical or engineering field.
  • 1–3 years of experience with electrical or technical hardware systems.
  • Product support experience involving remote troubleshooting; EV knowledge is advantageous.
  • Working proficiency with AI tools such as Claude for research, documentation, reporting, and process improvement.
  • Excellent communication skills and the ability to manage contractors effectively.
  • Ability to interpret technical operations and maintenance manuals.
  • Strong problem-solving skills, attention to detail, and self-learning ability.
  • Ability to work independently and collaboratively under pressure.
  • Passion for green energy and transportation electrification.
  • Must be authorized to work in the United States; visa sponsorship is not available.

Benefits

  • $80,000–$90,000 annual salary.
  • Medical, dental, and vision insurance.
  • Life insurance and long-term disability coverage.
  • 401(k) plan.
  • Parental leave.
  • Reasonable accommodations during the application and interview process.

Interested in this position?

Apply directly on the company website

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