Seasonal Customer Care Market Specialist

2 weeks ago
Full-time
Junior
Customer and Technical Support
LUSH

LUSH

Lush, founded in 1995 in Poole, Dorset, is a pioneering beauty company known for innovative products like bath bombs, shower jellies, and solid shampoo bars. With a focus on fresh, organic ingredients and a strong stance against animal testing and exce...

Personal Products
1K-5K
Founded 1995

Description

  • Communicate with global Lush customers via phone, chat, text, and email.
  • Handle customer feedback and answer questions using trained methods and tools.
  • Assist customers in crisis situations and de-escalate issues when needed.
  • Support customers with digital orders and troubleshooting technical problems.
  • Investigate lost packages with transport partners.
  • Stay current on brand, product, and company initiative training.
  • Educate customers on brand values, including Fighting Animal Testing, Freshest Cosmetics, and Ethical Buying.
  • Drive sales through effective product recommendations and meaningful consultations.
  • Follow company policies, guidelines, procedures, and data privacy requirements.
  • Meet or exceed service levels and departmental goals while delivering a world-class customer experience.

Requirements

  • Current Lush employee.
  • Eligible to work in Canada for the full contract period through January 31, 2027.
  • Ability to work a minimum of 4 days per week, including at least 1 weekend day.
  • Availability for extended hours during peak season, including evenings, occasional weekends, overtime, holidays, and December 26.
  • Reliable, fast internet connection and a private workspace away from other household members.
  • Strong oral and written communication skills with accurate spelling and grammar.
  • Excellent computer skills with the ability to navigate multiple screens and programs.
  • Strong critical thinking, creativity, problem-solving, and organizational skills with strong attention to detail.
  • Reliable, punctual, dependable attendance and the ability to remain calm, positive, and engaged.
  • Post-secondary education (preferred).
  • Contact center or customer support experience (preferred).
  • Experience in a highly seasonal, high-pressure environment (preferred).
  • Written and verbal fluency in French is an asset.

Benefits

  • $21/hour CAD compensation.
  • Remote work within Canada.
  • Full-time, hourly, seasonal contract through January 31, 2027.
  • Opportunity for current core staff to return to their core role after the seasonal contract.
  • Inclusive, diverse company culture with a commitment to equity and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

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