Payment Operations Specialist - US

1 month, 3 weeks ago
LumiMeds

LumiMeds

LumiMeds is a telehealth platform based in San Francisco, CA, that focuses on weight management, metabolic health, and longevity treatments. Founded around 2015, the company connects patients with independent licensed providers through a digital platform, offering personalized treatment plans and virtual consultations. LumiMeds emphasizes affordable access to health solutions, ensuring no hidden fees for its services. The platform provides a range of core services, including virtual patient evaluations, health data reviews, and care coordination. Patients can receive compounded GLP-1 medications, such as semaglutide and tirzepatide, shipped directly to their homes. LumiMeds operates in many U.S. states, allowing patients to qualify for treatments through intake forms and virtual consultations. The company has a strong focus on evidence-based care and has facilitated millions of patient interactions, serving over 10,000 healthcare professionals.

medical practice
11-50
Founded 2024

Description

  • Manage payment disputes and chargeback cases from notification through resolution.
  • Gather documentation and prepare evidence packages for payment processors and financial institutions.
  • Coordinate with Customer Support, Pharmacy, Clinical Operations, and Finance to resolve payment-related issues.
  • Investigate failed payments, duplicate charges, subscription billing issues, and refund requests.
  • Monitor payment activity to identify fraud trends or recurring operational issues.
  • Maintain accurate records of disputes, refunds, and payment resolutions.
  • Recommend process improvements that reduce chargebacks and improve payment success rates.
  • Help optimize internal payment workflows and operational efficiency.
  • Own the payment dispute process end to end and support faster chargeback responses.

Requirements

  • 2+ years of experience in Payment Operations, Billing Operations, Chargebacks, Risk Operations, or a similar role.
  • Experience managing payment disputes or chargebacks.
  • Experience with subscription or recurring billing models.
  • Strong analytical and problem-solving skills.
  • Excellent written communication skills.
  • Comfortable working with multiple systems simultaneously.
  • High attention to detail and strong organizational skills.
  • Ability to work independently in a fast-paced startup environment.
  • Professional English communication skills, written and spoken.
  • Availability to work U.S. business hours.
  • Application and resume must be submitted in English.
  • Experience with telehealth, healthcare, pharmacy, or healthtech companies (preferred).
  • Experience with Stripe, Authorize.net, Square, Braintree, or similar payment platforms (preferred).
  • Experience with CRM platforms such as HubSpot, Salesforce, or Zendesk (preferred).
  • Familiarity with fraud prevention tools (preferred).
  • Experience working with recurring subscription businesses (preferred).
  • Open to candidates based in approved locations, depending on role and business needs.

Benefits

  • Remote-first culture.
  • Opportunity to make a direct impact in a rapidly growing telehealth startup.
  • High ownership and autonomy.
  • Work alongside teams redefining digital healthcare.

Interested in this position?

Apply directly on the company website

Apply Now

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