Lone Wolf Technologies

Lone Wolf Technologies offers a complete real estate software suite for brokerages and agents, connecting real estate and technology to simplify transactions and operations.

Internet Software & Services

Information Technology

251-1K (630)

Founded 1989

9 open positions

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Vice President, Customer Success

2 weeks ago

Canada

Full-time

Executive

Customer Success

Customer and Technical Support

CRM

Apply Now

Lone Wolf Technologies

Lone Wolf Technologies offers a complete real estate software suite for brokerages and agents, connecting real estate and technology to simplify transactions and operations.

Internet Software & Services

251-1K

Founded 1989

View All Jobs 9

Description

Design and implement a segmented Customer Success operating model for strategic, scaled, and long-tail customer segments.
Lead customer segmentation, capacity planning, and book-of-business design aligned to customer value, complexity, and growth opportunity.
Establish named CSM coverage, pooled customer management, and AI-driven digital engagement motions.
Evaluate, select, implement, and operationalize a Customer Success platform integrated with CRM, support, billing, and product usage systems.
Develop health scores, lifecycle workflows, segmentation logic, and reporting standards for Customer Success.
Define and execute an AI strategy that improves workflow automation, risk identification, digital engagement, and productivity.
Develop standardized lifecycle plays for onboarding, adoption, renewal readiness, risk mitigation, save motions, and expansion.
Build proactive risk identification and escalation processes to improve retention and renewal predictability.
Partner with Sales and Account Management to identify expansion opportunities and customer growth signals.
Build and lead a high-performing Customer Success leadership team and establish KPIs, governance, and performance management frameworks.

Requirements

Bachelor’s degree in Business, Marketing, Technology, or a related field required; advanced degree preferred.
10+ years of progressive leadership experience in Customer Success, Account Management, or post-sale SaaS operations.
Executive leadership experience within a SaaS or technology organization with complex customer segmentation and retention models.
Proven experience redesigning or scaling Customer Success operating models across high-touch and tech-touch segments.
Experience implementing and operationalizing Customer Success platforms and workflow automation tools.
Strong understanding of AI, automation, digital engagement strategies, and customer lifecycle orchestration.
Demonstrated success improving retention, adoption, and customer outcomes through operational excellence and scalable processes.
Strong executive presence with the ability to influence and collaborate across senior leadership teams.
Experience leading organizational transformation and change management initiatives.

Benefits

Competitive salary of $220,000 to $260,000 per year.
Remote full-time work arrangement.
Opportunity to lead a strategic, high-impact transformation of the Customer Success function.
Leadership role with broad cross-functional visibility across Product, Revenue Operations, Finance, Services, Support, and Sales.

Interested in this position?

Apply directly on the company website

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