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Digital Marketing Account Manager

4 months ago
United States
Full-time
Senior
Account Manager
Sales and Business Development
Digital Marketing Email Marketing SEO Social Media Marketing
Apply Now
Logical Media Group

Logical Media Group

Logical Media Group is a Chicago-based digital marketing agency offering SEO, PPC, social media, Amazon advertising, and web design services with a focus on driving qualified website traffic through diverse digital channels.

Professional Services
11-50
Founded 2006
View All Jobs 22

Description

  • Serve as the primary point of contact for a portfolio of enterprise and multi-channel clients.
  • Act as the liaison between clients and internal teams to ensure client needs are met.
  • Manage client onboarding, goals, strategy, reporting expectations, and deliverable timelines.
  • Monitor client satisfaction and retention through strong service and proactive communication.
  • Track and manage contract renewals, upsells, and ad-hoc fee negotiations.
  • Resolve client complaints and escalate issues to senior staff when needed.
  • Collaborate with channel team managers to establish account priorities and execution plans.
  • Join sales meetings to support prospective client audits, preparation, and follow-up.
  • Develop case studies and testimonials to support sales efforts.
  • Improve internal processes for onboarding, reporting, communication, and account launches.

Requirements

  • Bachelor’s degree.
  • Knowledge of digital services and the ability to communicate them clearly.
  • Ability to build strong client relationships.
  • Confidence presenting to clients by phone and in person.
  • Minimum 1 year of experience with paid search, social, and display marketing platforms.
  • Minimum 1 year of experience with tracking and tagging methods.
  • 5+ years of total professional experience.
  • Ability to manage change and maintain a positive attitude.
  • Experience with account management and client-facing communication is expected.
  • Experience with multi-channel digital marketing is preferred.

Benefits

  • Medical, dental, vision, short-term disability, and life insurance.
  • 401(k) with company match.
  • Paid time off starting at 15 days, plus paid holidays, sick days, and personal days.
  • Flexible Fridays.
  • Option to work completely remote.
  • Access to senior management and mentoring opportunities.
  • Optional COVID-safe company gatherings.

Interested in this position?

Apply directly on the company website

Apply Now

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