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Customer Success Lead

1 month, 2 weeks ago
Anywhere
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Listo

Listo

Listo: Revolutionizing hospitality communication with innovative software and smartwatches for seamless guest-staff connections.

Internet Software & Services
1-10
Founded 2022
View All Jobs 4

Description

  • Own client onboarding and ensure a seamless experience from day one.
  • Build strong, proactive relationships with operations teams at major venues.
  • Monitor account health and intervene early to prevent issues.
  • Identify upsell and expansion opportunities and drive them to closure.
  • Collect client feedback and share insights with the product team.
  • Create playbooks and documentation that help scale customer success.

Requirements

  • 3+ years of experience in customer success, account management, or similar roles at B2B SaaS companies.
  • Experience using AI tools to stay organized, automate follow-ups, and gain insights from data.
  • A proactive mindset with the ability to anticipate client needs before they ask.
  • Strong communication skills with comfort engaging both stadium operations managers and C-suite executives.
  • Excellent written and spoken English.
  • Experience in hospitality, events, or venue management (nice to have).
  • Familiarity with customer success platforms like Intercom or similar tools (nice to have).
  • Track record of driving expansion revenue (nice to have).

Interested in this position?

Apply directly on the company website

Apply Now

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