Expedition Specialist - Reservations Agent

1 month, 1 week ago
Full-time
Junior
Customer and Technical Support
Lindblad Expeditions

Lindblad Expeditions

Lindblad Expeditions is a luxury adventure cruise company that offers intimate small ship expeditions to the world's most pristine and inspiring places. With a focus on exploration, education, and sustainability, Lindblad Expeditions, in partnership wi...

Transportation
251-1K
Founded 1979

Description

  • Manage a high volume of inbound and outbound calls and emails from new and existing guests.
  • Provide product knowledge, consultation, and exceptional guest service for voyage changes, payments, and booking-related needs.
  • Maintain and update customer records in Salesforce CRM.
  • Use multiple systems, including Salesforce, the company website, and spreadsheets, to track and manage customer information.
  • Ensure accuracy of all reservation details and required information.
  • Collaborate with teammates and internal partners, including marketing and sales, to support booking conversions.
  • Navigate and de-escalate challenging guest scenarios.
  • Assist with additional reservations-related assignments as needed.

Requirements

  • Minimum 2+ years of experience in a contact center or hospitality industry preferred.
  • High school diploma or GED required; college degree preferred.
  • Excellent written and verbal interpersonal communication skills.
  • Ability to work independently and as part of a team with a positive attitude.
  • Proficiency in Microsoft Office, especially Word and Excel.
  • Basic knowledge of geography.
  • Competence with basic computer applications and equipment.
  • Must be able to work shift schedules, including weekends and holidays.
  • Must be able to complete 6-8 weeks of training with no vacation leave permitted.
  • Must be located in one of the eligible U.S. states for remote work; international and U.S. territory applicants are not eligible.

Benefits

  • Base pay of $19.23 per hour.
  • Eligible for a substantial and uncapped monthly sales bonus.
  • Travel benefits for employees and their family.
  • Health insurance including medical, dental, and vision coverage.
  • 401(k) plan with employer match.
  • Long-term disability, life, and AD&D insurance.
  • Flexible spending account for medical and dependent care expenses.
  • Pre-tax commuter benefit.
  • 7-8 paid holidays, plus 1 floating holiday.
  • Up to 15 days of vacation, prorated by anniversary year.
  • Parental leave.
  • Sick/personal days per city and state ordinance.
  • Pet insurance discount.

Interested in this position?

Apply directly on the company website

Apply Now

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