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ServiceNow Business Analyst

11 hours, 10 minutes ago
United States
Full-time
Senior
Business Analyst
Project and Program Management
Agile Azure JIRA Scrum
Apply Now
LightFeather

LightFeather

LightFeather is a pioneering consulting firm specializing in DevSecOps and system modernization, empowering organizations with innovative IT solutions for continuous business value.

Internet Software & Services
51-250
Founded 2018
View All Jobs 4

Description

  • Lead client workshops and focus groups to elicit, analyze, and document business requirements aligned to agency mission goals.
  • Translate business needs into user stories, acceptance criteria, and functional specifications within Agile/Scrum workflows.
  • Conduct gap analysis between legacy processes and ServiceNow out-of-the-box functionality.
  • Collaborate with the Agile Coach to design and document Agile processes and SOPs for ServiceNow delivery teams.
  • Review user stories and requirements for accuracy, completeness, and readiness for sprint planning.
  • Mentor junior developers and analysts on business context, federal constraints, and ServiceNow best practices.
  • Conduct peer reviews of functional designs and test scripts to maintain quality standards.
  • Develop process maps, workflows, and data models for end-to-end service delivery.
  • Advise government stakeholders on ServiceNow best practices and minimize unnecessary customization.
  • Collaborate with System Architects to ensure functional designs are technically feasible.
  • Ensure solution designs comply with Section 508, FISMA, and NIST requirements.
  • Develop and execute UAT plans, including test scripts and coordination with government personnel.
  • Create SOPs, user guides, and training decks for federal stakeholders.

Requirements

  • U.S. citizenship is required.
  • Ability to obtain and maintain a Secret-level security clearance.
  • Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
  • 5+ years of experience as a Business Analyst, including at least 3 years on the ServiceNow platform.
  • Experience working in federal contracting environments such as DoD, DHS, or civilian agencies.
  • Experience in an Agile/Scrum environment.
  • Deep knowledge of ServiceNow ITSM and at least one other major workflow such as ITOM, HRSD, SPM, ITAM, or custom applications.
  • Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management.
  • Proficiency with Visio, LucidChart, or similar process-mapping tools.
  • ServiceNow Certified System Administrator (CSA) certification is required.
  • ITIL v4 Foundation or higher is preferred.
  • PMP or Agile certifications such as CSM or SAFe PO/PM are preferred.

Benefits

  • Fully remote position with EST hours.
  • Full-time employment.
  • Salary of $110,000–$130,000 annually, based on experience.
  • Opportunity to work on mission-critical federal projects.
  • Equal Opportunity Employer environment.

Interested in this position?

Apply directly on the company website

Apply Now

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