SENIOR BUSINESS TRANSFORMATION ANALYST

1 day, 8 hours ago
Full-time
Senior
Data Science and Analytics
Inter

Inter

Inter is the first 100% digital bank in Brazil, offering free checking accounts, credit cards, investments, loans, insurance, and currency exchange with a focus on simplicity and fairness.

Banks
51-250
$801M raised

Description

  • Lead strategic, high-impact initiatives end to end within the Customer Experience projects team.
  • Diagnose operational friction and root causes in complex flows and customer journeys using data.
  • Define prioritized solutions based on impact and business value, with focus on customer experience and key performance indicators.
  • Plan and facilitate diagnosis, ideation, and co-creation workshops with multiple areas.
  • Use Kaizen and Design Thinking to drive continuous improvement and alignment across teams.
  • Lead large-scale strategic initiatives such as new technology implementations or area structuring.
  • Define processes, metrics, and sustainability plans for scalable solutions.
  • Apply programming and generative AI to accelerate analysis, integrate data, and develop automated or predictive solutions.
  • Translate data into executive narratives, dashboards, and strategic presentations to support decision-making.
  • Act as a connector between technical and collaborative areas, engaging leadership and stakeholders.

Requirements

  • Solid experience leading complex strategic projects, preferably in CX, digital channels, or organizational transformation.
  • Practical knowledge of Python and SQL for data analysis and automation.
  • Experience applying generative AI in projects for analysis, synthesis, automation, or prototyping.
  • Proficiency with project management tools such as Microsoft Project or Jira and Tableau.
  • Strong command of Microsoft Office 365, including PowerPoint, Excel, and SharePoint.
  • Design mindset applied to journey mapping and improvement, with hands-on UX or Design Thinking experience.
  • Ability to engage and influence multiple specialists as a facilitator rather than a centralized executor.
  • Fluent English.
  • Lean Six Sigma Green Belt or Black Belt certifications, CSPO/PSPO, or Design Thinking certification are preferred.
  • MBA in Project Management, Gen AI and Analytics, or Automation is preferred.
  • Previous experience modernizing service channels or leading customer-centric initiatives at scale is preferred.

Benefits

  • Meal allowance and food allowance.
  • Health and dental insurance.
  • Life insurance.
  • Birthday day off.
  • Parental support, including Baby On Board, nursing room, extended parental leave, and childcare or dependent support for children with disabilities.
  • Wellhub membership and Inter running group.
  • Access to CARE4U space in Belo Horizonte with self-care services, relaxation area, games, and mini golf.
  • Exclusive benefits in the Super App, including Duo Gourmet, Prime Inter card, and internal training and development programs.

Interested in this position?

Apply directly on the company website

Apply Now

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