Monitoring & Incident Management Manager

1 day, 23 hours ago
Full-time
Senior
DevOps and Infrastructure
Lever

Lever

Lever is a leading Talent Acquisition Suite that provides modern hiring and talent management solutions. Their applicant tracking system (ATS) with candidate relationship management capabilities empowers hiring teams to streamline recruiting efforts an...

Professional Services
251-1K
Founded 2012
$123M raised

Description

  • Design, operate, and continuously tune platform monitoring across Dynatrace and Splunk.
  • Own the centralized Single Pane of Glass dashboard for telemetry, build status, compliance flags, and SLA metrics.
  • Lead P1/P2 incident response and serve as incident commander for priority events.
  • Drive root cause analysis and post-mortem documentation within required notification windows.
  • Manage the on-call rotation for key personnel and enforce rapid response SLAs.
  • Track error budget consumption across SLA tiers and initiate reliability reviews when needed.
  • Maintain and improve master runbooks and scripted playbooks for named failure modes.
  • Deliver monthly reports covering SLA performance, incident summaries, and trend analysis.
  • Partner with DevSecOps to automate alerts and create ServiceNow tickets.

Requirements

  • 7+ years of federal IT operations or SRE experience with 24×7 platform monitoring responsibility.
  • Expert-level Dynatrace and/or Splunk experience in a federal production environment.
  • Demonstrated incident command experience across multi-vendor teams under pressure.
  • Experience authoring runbooks or operational playbooks for complex, multi-service environments.
  • Familiarity with ServiceNow ITSM, including incident ticketing, CCB integration, and escalation routing.
  • Active U.S. Department of Veterans Affairs PIV credentials.
  • U.S. citizenship required.
  • Must have physically resided in the United States for at least 3 years due to background investigation requirements.
  • Applicants may be subject to a security investigation and access requirements for protected and/or classified information.
  • Prior VAEC / AWS GovCloud experience preferred.
  • ITIL v4 certification preferred.
  • Experience with CloudWatch, Kinesis, or other AWS-native observability tools in GovCloud preferred.

Benefits

  • Medical, vision, and dental coverage.
  • Paid vacation and sick time.
  • Paid federal holidays.
  • 401(k) retirement plan with 100% company matching.
  • Employer-paid life insurance.
  • Continued education assistance.
  • Employee assistance program (EAP).
  • Commuter benefits program.
  • Health savings account (HSA).

Interested in this position?

Apply directly on the company website

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