Cloud Service Desk Representative

1 hour, 59 minutes ago
Full-time
Lead
DevOps and Infrastructure
Lever

Lever

Lever is a leading Talent Acquisition Suite that provides modern hiring and talent management solutions. Their applicant tracking system (ATS) with candidate relationship management capabilities empowers hiring teams to streamline recruiting efforts an...

Professional Services
251-1K
Founded 2012
$123M raised

Description

  • Support the engineering team responsible for secure workstation images, patching, enrollment, baseline enforcement, and telemetry coverage.
  • Assist with escalated ticket resolution related to endpoint engineering instead of routine Tier 1 help desk work.
  • Participate in enrollment workflows, lifecycle operations, logging and monitoring support, and documentation updates.
  • Maintain runbooks, checklists, validation artifacts, and knowledge transfer materials used by delivery teams.

Requirements

  • Eight years of experience in information technology (IT), endpoint engineering, or cybersecurity.
  • Six years of engineering experience in enterprise environments.
  • Experience working under formal change control, audit, and security governance processes.
  • Experience with endpoint management, device workflows, operational documentation, and escalated issue support.
  • Top Secret (TS) security clearance.
  • Bachelor's degree in information technology, cybersecurity, or a related field, or equivalent experience.

Interested in this position?

Apply directly on the company website

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