Technical Support Specialist

1 hour, 40 minutes ago
Full-time
Senior
Customer and Technical Support
Accenture

Accenture

Accenture provides management consulting, technology services, and outsourcing solutions across various industries, leveraging emerging technologies and human ingenuity to help organizations improve performance and create sustainable value.

Professional Services
100K+
Founded 1989

Description

  • Manage signal distribution and networking for AV systems, including AV-over-IP, EDID/HDCP, and HDBaseT.
  • Maintain, calibrate, and support specialized hardware such as LED video walls.
  • Set up, troubleshoot, and support immersive audio systems.
  • Administer control systems including Crestron, Extron, or Q-SYS.
  • Provide expert-level support for Microsoft Teams Rooms and other unified communications systems.
  • Conduct routine system checks and equipment cleanliness and upkeep.
  • Support events and Forge experiences by preparing systems and assisting users during live operations.
  • Troubleshoot AV issues and coordinate with facility IT and other stakeholders.
  • Manage the RMA process for faulty equipment and perform on-site repairs when needed.
  • Maintain equipment inventory and coordinate service and maintenance with third-party vendors.

Requirements

  • Bachelor's degree.
  • Experience with AV-over-IP protocols, EDID/HDCP management, and HDBaseT.
  • Experience maintaining and calibrating LED video walls or other large-format displays.
  • Experience setting up and troubleshooting spatial audio or beamforming microphone arrays.
  • Experience managing control systems such as Crestron, Extron, or Q-SYS.
  • Expert-level administration experience with Microsoft Teams Rooms (MTR).
  • Experience managing PTZ cameras for streaming events such as demo days or guest speaker sessions.
  • Certifications in AV-over-IP protocols or related networking protocols are preferred.
  • Experience supporting large-scale AV installations in corporate environments is preferred.
  • Experience managing and supporting UCaaS platforms like Microsoft Teams Rooms is preferred.

Benefits

  • Base salary range of $82,900 to $184,500 USD for eligible locations.
  • Wide variety of benefits offered by Accenture Federal Services.
  • Hands-on experience and industry training opportunities.
  • Certification support and learning opportunities.
  • Collaborative and caring workplace culture.
  • No fixed application deadline; applications are accepted on an ongoing basis.
  • Reasonable accommodation process for disabilities and religious observances.

Interested in this position?

Apply directly on the company website

Apply Now

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