Tier 2 Backup & Disaster Recovery Engineer (3rd Shift)

1 month, 1 week ago
Full-time
Junior
DevOps and Infrastructure
LightEdge

LightEdge

LightEdge provides secure cloud and colocation services, enabling businesses to efficiently transition to hybrid and multi-cloud environments while ensuring compliance, uptime, and robust support from experienced engineers.

IT Services
51-250
Founded 1996

Description

  • Own backup support tickets from intake through resolution while meeting SLAs and escalation guidelines.
  • Troubleshoot backup job failures, configuration issues, and restore requests.
  • Provide frontline support for Veeam, Commvault, AWS Backup, Azure Backup, and related data protection platforms.
  • Monitor system alerts and backup job statuses and respond quickly to incidents.
  • Follow escalation paths to Platform Owners or SMEs and manage smooth handoffs.
  • Document technical steps, findings, and resolutions in the internal ticketing system.
  • Collaborate with internal teams to improve platform performance and customer experience.
  • Contribute to the team knowledge base by identifying repeat issues and documentation gaps.

Requirements

  • Minimum 2 years of experience in a technical support or Tier 2 systems/backup engineering role.
  • Proficiency with Veeam or Commvault backup systems.
  • Working knowledge of AWS and/or Microsoft Azure backup services.
  • Strong troubleshooting skills with the ability to manage multiple priorities in an SLA-driven environment.
  • Experience working within defined support workflows and documentation standards.
  • Strong written and verbal communication skills with a customer-focused mindset.
  • Ability to remain composed and effective in high-pressure situations.
  • Advanced experience with Veeam, Commvault, AWS, and Azure backup environments (preferred).
  • Zerto experience or Zerto Certified Professional (ZCP) certification (preferred).
  • Experience supporting BaaS offerings in a service provider or MSP environment (preferred).
  • Strong understanding of Windows Server, VMware, networking, and storage fundamentals (preferred).
  • Familiarity with ITIL or similar operational frameworks (preferred).

Benefits

  • Sunday through Thursday shift schedule.
  • 11:00 pm CT to 7:00 am CT overnight schedule.
  • Opportunity to work on a growing managed services platform.
  • Exposure to enterprise backup and disaster recovery technologies.
  • Work in a collaborative environment built on teamwork and personal responsibility.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

PnP Pipeline On-call Support Engineer

PHIZENIX 11-50 information technology & services

This role at an internal engineering organization focuses on monitoring and triaging PnP (Power and Performance) pipelines to keep post-silicon work stable and moving efficiently.

CI/CD Jest
16 hours, 51 minutes ago

Technical Support Specialist (US - Remote)

SpotMe 51-250 Professional Services

SpotMe is hiring a Technical Support Specialist to support mission-critical B2B event and HCP engagement platform customers in a fast-paced, global follow-the-sun support model.

CRM
17 hours, 6 minutes ago

Technical Support Specialist- Swing Shift

Lirio 51-250 Health Care Providers & Services

Lirio is hiring a remote Technical Support specialist for Customer Operations to support and troubleshoot client environments and services for its behavioral science AI platform.

Agile AWS Azure CSS Datadog HTML Machine Learning Mailgun Microsoft Dynamics 365 PostgreSQL Postman Python REST API Salesforce Scrum SendGrid Snowflake SQL Twilio
17 hours, 6 minutes ago

Escalations Analyst / Analyste des escalades techniques

Paramount Commerce 51-250 Diversified Financial Services

Paramount Commerce is hiring an Escalation Analyst to support its Pay-by-Bank API product by monitoring production, resolving merchant integration issues, and helping ensure reliable 24/7 service.

Grafana HTTP JSON Microservices Postman REST API
17 hours, 6 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers