Account Director

7 hours, 4 minutes ago
Full-time
Mid Level
Customer and Technical Support
Lever

Lever

Lever is a leading Talent Acquisition Suite that provides modern hiring and talent management solutions. Their applicant tracking system (ATS) with candidate relationship management capabilities empowers hiring teams to streamline recruiting efforts an...

Professional Services
201-500
Founded 2012
$123M raised

Description

  • Collaborate with Sales, Field Operations, Centralized Services, Product Management, and Implementation teams to align projects with client needs.
  • Develop a deep understanding of client portfolios and tailor account growth strategies.
  • Serve as the primary client contact, building relationships and identifying collaboration opportunities.
  • Monitor market trends, client feedback, and industry changes to shape growth strategies.
  • Lead client retention efforts through service excellence, proactive needs assessment, and timely solutions.
  • Document client interactions, sales activities, and growth metrics to inform strategic decisions.
  • Achieve account growth and upsell targets.
  • Partner with clients to manage project budgets and adjust for unforeseen costs.
  • Collect client feedback on satisfaction, service improvements, and additional needs.
  • Monitor and report client KPIs and success metrics.

Requirements

  • 3–5 years of experience in account management, sales, or customer success.
  • Property management experience is preferred.
  • Understanding of customer needs and pain points related to maintenance operations and project execution.
  • Strong communication, negotiation, presentation, and stakeholder management skills.
  • Proficiency with CRM software, data analytics tools, spreadsheets, project management platforms, and communication tools.
  • Financial analysis skills, including interpreting financial data and profit margins.
  • Conflict-resolution and problem-solving skills, including appropriate issue escalation.
  • Ability to manage multiple accounts and projects, prioritize independently, and drive revenue growth.
  • Proactive, self-motivated approach to identifying challenges and growth opportunities.
  • Ability to collaborate across diverse teams to support project execution.
  • Ability to travel up to 25% of the time.

Benefits

  • Competitive compensation.
  • Health, dental, vision, life, and disability insurance options.
  • 401(k) retirement savings plan.
  • Paid vacation, federal holidays, and floating holidays.
  • Maternity and paternity pay.
  • Career advancement opportunities.
  • Tools and resources needed for success.

Interested in this position?

Apply directly on the company website

Apply Now

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