Order Processing Tech Support Specialist

2 hours, 42 minutes ago
Full-time
Junior
Customer and Technical Support
LevelUp

LevelUp

LevelUp: WordPress specialists offering maintenance, development, and support plans for businesses. 21-day free trial available for product support and business growth.

Internet Software & Services
51-200
Founded 2017

Description

  • Serve as the first point of contact for sales-team order issues through Slack and Zendesk.
  • Troubleshoot Salesforce order and opportunity issues, including validation errors, incorrect field values, and incorrect selections.
  • Identify blockers affecting order processing and advise users on resolution steps.
  • Investigate failed orders, reproduce issues when possible, and isolate root causes before escalation.
  • Document resolutions, apply accurate ticket tags, and maintain the internal knowledge base.

Requirements

  • Hands-on experience with Salesforce Sales Cloud, including opportunities, accounts, quotes, orders, and pipeline stages.
  • 2–3 years of technical customer support experience assisting users in real time via Slack, Zendesk, or similar platforms.
  • Experience troubleshooting order-processing issues, including validation errors and user errors.
  • Exceptional written and verbal English communication skills for explaining technical fixes to non-technical users.
  • Flexibility to work a fixed 40-hour weekly schedule that may include afternoon or night shifts aligned with US Central Time.
  • Working knowledge of NetSuite ERP (preferred).
  • Experience in order management, order processing, sales operations support, or hands-on sales-order work (preferred).
  • Experience with SQL, BigQuery, or data reporting tools (preferred).
  • Familiarity with Jira for issue tracking, escalation, and ticket management (preferred).
  • Experience in a hosting or B2B SaaS company (preferred).

Benefits

  • Fully remote position.
  • Equipment provided.
  • HMO coverage.
  • 13th-month pay.
  • Work-life balance and a respectful work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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