RemoteLeaf Logo
Log in Sign up

Client Care Analyst (Remote)

2 weeks, 2 days ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Agile CRM Salesforce
Apply Now
RainFocus

RainFocus

RainFocus simplifies event management, unifies program experiences, and optimizes omnichannel marketing for virtual, in-person, and hybrid events. The platform fuels events with data connectivity, enabling personalized marketing campaigns and faster de...

IT Services
251-1K
Founded 2013
$42M raised
View All Jobs 14

Description

  • Review inbound support requests and assess risk, impact, and severity.
  • Provide technical support to clients through cases and chat.
  • Own assigned cases from initial report through resolution, coordinating additional resources when needed.
  • Document case details and provide timely, complete customer updates through the case management system.
  • Manage cases according to response and resolution targets defined in Service Level Agreements.
  • Identify, log, and resolve reported, process-related, chronic, and systemic issues.
  • Develop subject matter expertise in RainFocus technology and create or update knowledge-base content.
  • Maintain performance against customer satisfaction, response-time, resolution-time, and service-level metrics.
  • Collaborate across teams to accelerate issue resolution and prevent unnecessary escalations.
  • Work flexible schedules or on-call shifts as needed in a 24/7 Client Care operation.

Requirements

  • At least 1.5 years of experience in a technical support role.
  • Strong professional written and verbal communication skills, including detailed documentation during conversations.
  • Experience with CRM software such as Salesforce.
  • Experience in a consulting or client-facing role.
  • Strong critical-thinking, troubleshooting, and problem-solving skills in fast-paced, agile environments.
  • Self-motivated, autonomous, and accountable for assigned work.
  • Ability to prioritize competing deadlines and multitask in an interrupt-driven environment while maintaining composure.
  • Detail-oriented ability to document systems, processes, and customer issues.
  • Ability to create, use, and maintain knowledge-base resources.
  • Solution-oriented, patient, persistent, adaptable, and comfortable taking initiative in ambiguous situations.
  • Ability to work effectively as a team player and adjust to flexible or varying shifts.

Benefits

  • Remote work available anywhere in the United States.
  • Competitive salary and benefits.
  • 401(k) plan.
  • Generous paid time off.
  • Team-building activities and opportunities to experience the company’s global event platform.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

G

WSS - Analyst - Managed SSL

GoDaddy 5001-10000 Technology, Information and Internet

GoDaddy is hiring a remote Managed SSL Technical Support Specialist in India to help Website Security customers validate, install, configure, and troubleshoot SSL certificates across hosting environments.

India Full-time Mid Level Technical Support Engineer
Apache DNS Drupal Linux Magento Nginx SSH TCP/IP WordPress
19 hours, 8 minutes ago
Y

Technical Support

Yuno 51-200 Payment Processing Software

Yuno is hiring a remote Technical Support Analyst in Colombia to support global payment operations by monitoring systems, resolving incidents, and helping backend teams maintain reliable integrations.

Colombia Full-time Junior Technical Support Engineer
19 hours, 8 minutes ago
Rithum

Software Support Specialist

Rithum Internet Software & Services

Rithum is hiring a Software Support Specialist to provide timely technical support for clients using its global commerce network and help maintain reliable software operations across support channels.

United States Full-time Junior Technical Support Engineer
$45k-$70k
HTTP SFTP XML
19 hours, 8 minutes ago
Omilia

Technical Support Engineer

Omilia 251-1K IT Services

Omilia is seeking a Technical Support Engineer to support its cloud-based conversational AI platform for global enterprise customers by diagnosing production issues, managing incidents, and improving customer outcomes.

Greece Full-time Junior Technical Support Engineer
Ansible Apache AWS Azure Bash Datadog Docker ELK Stack Grafana JIRA JSON Kubernetes Linux Nginx Prometheus Python REST API Salesforce SQL TCP/IP TLS
19 hours, 38 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers