Order Processing Tech Support Specialist 6-Month Fixed-Term Contract [2632-304138]

2 hours, 42 minutes ago
Contract
Junior
Customer and Technical Support
LevelUp

LevelUp

LevelUp: WordPress specialists offering maintenance, development, and support plans for businesses. 21-day free trial available for product support and business growth.

Internet Software & Services
51-200
Founded 2017

Description

  • Serve as the first point of contact for sales-team order issues in Salesforce via Slack and Zendesk.
  • Troubleshoot order and opportunity blockers, including validation errors, incorrect field values, and incorrect selections.
  • Guide users through resolving Salesforce order-processing errors.
  • Investigate failed orders, reproduce issues where possible, and isolate root causes before escalation.
  • Document resolutions and apply accurate ticket tags.
  • Contribute to the internal knowledge base to improve resolution of recurring issues.

Requirements

  • Hands-on experience with Salesforce Sales Cloud, including opportunities, accounts, quotes, orders, and pipeline stages.
  • 2–3 years of technical customer support experience assisting users in real time through Slack, Zendesk, or similar platforms.
  • Experience troubleshooting order-processing issues, including validation errors and user errors.
  • Exceptional written and verbal English communication skills, with the ability to explain technical fixes to non-technical teams.
  • Working knowledge of NetSuite as an ERP system (preferred).
  • Experience in order management, order processing, sales operations support, or working directly with sales orders (preferred).
  • Hands-on experience with SQL, BigQuery, or data reporting tools (preferred).
  • Familiarity with Jira for issue tracking, escalation, and ticket management (preferred).
  • Experience supporting a hosting or B2B SaaS company (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Client Support Technician

Softdocs 51-200 Internet Software & Services

Softdocs is seeking a remote Client Support Technician to troubleshoot and resolve technical issues for public-sector customers using its document management and eForms solutions.

CSS HTML JavaScript SQL Server
2 hours, 27 minutes ago

Technical Experience Specialst

HighLevel 201-500 Internet Software & Services

HighLevel is hiring a P2 – Delta specialist to guide technically advanced, high-value trial customers toward successful adoption and paid conversion of its AI-powered business operating system.

Instagram API Microservices SEO
3 hours, 27 minutes ago

US- Solutions Analyst (QMar- EHR Support)

PointClickCare 1001-5000 Health Care Providers & Services

Join PointClickCare as a remote Solution Analyst to provide technical customer support for cloud-based clinical applications used in long-term and post-acute care settings.

Kibana
3 hours, 27 minutes ago

IT Support Analyst (Level 1 - Level 2)

Outsourced Staff 11-50 Professional Services

Join an Adelaide-based managed service provider as an IT Support team member, resolving client helpdesk issues end to end while administering Microsoft 365 and business phone systems in a remote, full-time role.

Cybersecurity
1 day, 2 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers