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Senior Manager, Merchandise Supply Chain

8 hours, 27 minutes ago
United States
Full-time
Senior
Operations Manager
Project and Program Management
ERP Shopify
Apply Now
Level99

Level99

Level99 is a unique entertainment venue in Natick, MA, providing over 50 real-world challenges, craft drinks, and dining experiences in a massive open-world game environment.

Media
51-250
View All Jobs 3

Description

  • Oversee daily communication with the 3PL partner across fulfillment, routing, and storage.
  • Manage inbound shipments, customs paperwork, and landed cost tracking.
  • Create and maintain the replenishment cadence for all retail locations to balance inventory levels and working capital.
  • Coordinate inbound routing from factories to the 3PL partner with clear expectations and timelines.
  • Manage the 3PL relationship through weekly performance reviews, KPI reporting, and service issue escalation.
  • Audit freight invoices and landed-cost data to ensure accuracy and compliance with agreed SLAs.
  • Keep Shopify, POS, and 3PL systems connected and resolve sync errors and data mismatches.
  • Develop standardized reporting for inventory position, inbound timing, and weekly sell-through trends by location.
  • Partner with Merchandising, Product Development, Retail Operations, and Finance on demand forecasting, replenishment, landed-cost reporting, and margin reporting.
  • Improve and maintain SOPs for inbound logistics, routing, and replenishment while leading cost, speed, and data accuracy improvements.

Requirements

  • 5-8 years of experience in supply chain, logistics, or operations within retail, consumer products, or apparel manufacturing.
  • Demonstrated success managing 3PL performance, contracts, and service-level accountability.
  • Experience coordinating inbound freight, customs, and vendor routing for domestic and international shipments.
  • Hands-on experience implementing or optimizing supply chain systems such as ERP, WMS, or Shopify-integrated tools.
  • Proven ability to create or refine operational processes that improve efficiency, accuracy, and cost control.
  • Experience translating logistics and inventory performance into recommendations for Finance and Retail Operations.
  • Strong organizational and project management skills, with experience leading cross-functional initiatives across multi-location retail.
  • Experience using logistics and inventory reporting to inform budget planning and executive decision-making.
  • Experience supporting new store launches and product rollouts.
  • Strong Excel or Google Sheets skills.
  • Clear communication skills with strong follow-through and accountability.
  • Ability to troubleshoot issues quickly and stay organized under pressure.
  • Bachelor’s degree in Supply Chain, Operations, or a related field preferred, or equivalent experience in logistics or operations.
  • Shopify or ERP experience preferred.
  • Familiarity with 3PL systems such as ShipBob, Boxzooka, or ShipHero preferred.

Benefits

  • Salary range of $95,000 to $135,000 per year.
  • Remote full-time role.
  • Opportunity to join a growing company with expanding locations.
  • Work with a team backed by Act III Holdings.
  • E-Verify employer status.

Interested in this position?

Apply directly on the company website

Apply Now

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