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Technical Account Manager(Remote)

16 hours, 40 minutes ago
India
Full-time
Junior
Technical Account Manager
Customer and Technical Support
Generative AI LLM Salesforce
Apply Now
Level AI

Level AI

Level AI provides disruptive AI solutions for call centers, automating workflows and improving team performance with semantic intelligence and real-time insights.

IT Services
51-250
Founded 2018
$15M raised
View All Jobs 8

Description

  • Serve as the primary point of contact for key client accounts and build strong client relationships.
  • Manage the onboarding of multiple clients simultaneously.
  • Understand clients’ technical requirements and business objectives to ensure solutions meet their needs.
  • Collaborate with sales, product development, and customer support teams to resolve client issues.
  • Develop a deep understanding of the company’s AI-powered customer support solutions and explain technical details to clients.
  • Identify upselling and cross-selling opportunities within existing client accounts.
  • Track and report on key account metrics such as customer satisfaction and product usage.
  • Use account insights to drive improvements in the company’s solutions.

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
  • 2-3+ years of experience in a hands-on technical role.
  • 2-3+ years of experience delivering successful customer implementations.
  • Strong technical background with understanding of SaaS platforms, APIs, and cloud services.
  • Excellent project management skills with the ability to manage multiple projects simultaneously.
  • Ability to communicate technical concepts effectively to non-technical stakeholders.
  • Exceptional organizational and problem-solving skills.
  • Strong written and verbal communication skills in English.
  • Comfortable working EST hours.
  • Familiarity with CRM integrations such as Salesforce and Zendesk is preferred.
  • Familiarity with intent-based and generative artificial intelligence is preferred.
  • Experience with telephony systems such as AWS Connect, Five9, and Genesys is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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