RemoteLeaf Logo
Log in Sign up

Customer Success Manager, APAC (China Based, Mandarin & English Fluent)

1 hour, 27 minutes ago
China, United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Affiliate Marketing E-commerce HubSpot Instagram API Shopify TikTok
Apply Now
Levanta

Levanta

Levanta offers an Amazon Affiliate Marketing platform that facilitates partnerships between sellers and revenue-generating creators, influencers, and affiliates, enabling effective tracking, management, and competitive commission structures for both pa...

Internet Software & Services
1-10
View All Jobs 4

Description

  • Understand each customer’s business objectives, challenges, and success metrics.
  • Serve as the primary contact for customers and agency partners, resolving inquiries in Mandarin and English.
  • Drive customer adoption, usage, and value realization through proactive engagement.
  • Match customers with suitable affiliates through Levanta’s marketplace to accelerate revenue activation.
  • Collaborate with sales to identify upselling and cross-selling opportunities.
  • Conduct regular customer check-ins to review progress and address concerns.
  • Advocate for customers internally and provide product feedback to guide enhancements.
  • Monitor customer health and satisfaction metrics and take action to reduce churn.
  • Maintain knowledge of Levanta’s platform, industry trends, and customer success best practices.
  • Collaborate with sales, engineering, product, publisher development, and US-based customer success teams.

Requirements

  • Fluent spoken and written English.
  • Native or fluent spoken and written Mandarin.
  • Proven experience in a customer-facing role, such as Customer Success Manager or Account Manager.
  • E-commerce or affiliate marketing experience preferred.
  • Excellent communication and interpersonal relationship-building skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to collaborate across sales, marketplace, and publisher development teams.
  • Experience with CRM software and business intelligence tools.
  • HubSpot experience preferred.
  • Must be based in China and able to work with US-based teams.

Benefits

  • Competitive salary and benefits package.
  • Open vacation and sick leave policy.
  • Professional growth and advancement opportunities within a rapidly expanding startup.
  • Supportive environment that encourages innovation and creativity.
  • Diversity- and inclusion-focused culture.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Zone & Co

Customer Success Manager

Zone & Co 251-1K Diversified Financial Services

Zone & Co. is hiring a Customer Success Manager–SMB to help NetSuite-based finance teams achieve value from its ERP-native AI platform through onboarding, adoption, retention, and ongoing customer partnership.

United States Full-time Mid Level Customer Success Manager
$75k-$90k
CRM ERP NetSuite Salesforce
1 hour, 12 minutes ago
Daybreak Health

Customer Success Manager

Daybreak Health 11-50 Diversified Consumer Services

Daybreak Health is hiring a fully remote Customer Success Manager to manage 50+ school districts, driving onboarding, adoption, and referrals so more students can access mental health care.

Anywhere Full-time Mid Level Customer Success Manager
$85k-$95k
CRM Notion Salesforce
1 hour, 42 minutes ago
GoodTime.io

Customer Success Manager

GoodTime.io 51-250 Internet Software & Services

GoodTime is seeking a remote Customer Success Manager in the US or Canada to help Small Business and Mid-Market customers optimize recruiting operations, adopt the platform, and achieve retention and growth.

United States Canada Contract Mid Level Customer Success Manager
2 hours, 11 minutes ago
R

Customer Success Manager

Rolling Arrays Technologies PTE LTD. 51-200 HR technology

Remote Customer Success Manager at Rolling Arrays responsible for helping SaaS customers achieve business value through adoption, feature enablement, proactive health management, service governance, retention, and expansion.

India Full-time Mid Level Customer Success Manager
CRM
2 hours, 57 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers