Customer Success Manager, APAC (China Based, Mandarin & English Fluent)

3 weeks, 1 day ago
Full-time
Mid Level
Customer and Technical Support
Levanta

Levanta

Levanta offers an Amazon Affiliate Marketing platform that facilitates partnerships between sellers and revenue-generating creators, influencers, and affiliates, enabling effective tracking, management, and competitive commission structures for both pa...

Internet Software & Services
1-10

Description

  • Understand each customer’s business objectives, challenges, and success metrics.
  • Serve as the primary contact for customers and agency partners, resolving inquiries in Mandarin and English.
  • Drive customer adoption, usage, and value realization through proactive engagement.
  • Match customers with suitable affiliates through Levanta’s marketplace to accelerate revenue activation.
  • Collaborate with sales to identify upselling and cross-selling opportunities.
  • Conduct regular customer check-ins to review progress and address concerns.
  • Advocate for customers internally and provide product feedback to guide enhancements.
  • Monitor customer health and satisfaction metrics and take action to reduce churn.
  • Maintain knowledge of Levanta’s platform, industry trends, and customer success best practices.
  • Collaborate with sales, engineering, product, publisher development, and US-based customer success teams.

Requirements

  • Fluent spoken and written English.
  • Native or fluent spoken and written Mandarin.
  • Proven experience in a customer-facing role, such as Customer Success Manager or Account Manager.
  • E-commerce or affiliate marketing experience preferred.
  • Excellent communication and interpersonal relationship-building skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to collaborate across sales, marketplace, and publisher development teams.
  • Experience with CRM software and business intelligence tools.
  • HubSpot experience preferred.
  • Must be based in China and able to work with US-based teams.

Benefits

  • Competitive salary and benefits package.
  • Open vacation and sick leave policy.
  • Professional growth and advancement opportunities within a rapidly expanding startup.
  • Supportive environment that encourages innovation and creativity.
  • Diversity- and inclusion-focused culture.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Remote Client Experience Manager

Remote financial-services representative role focused on helping warm leads select protection options, complete enrollment, and build a long-term client base through structured training and mentorship.

2 hours, 9 minutes ago

Customer Success Manager

DBeaver 11-50 Internet Software & Services

DBeaver is seeking a remote U.S.-based Customer Success Manager to help customers achieve their goals while driving renewals, account expansions, and long-term growth for its enterprise data and database software.

HubSpot
2 hours, 9 minutes ago

Customer Success Manager

Remote People 1-10 Professional Services

Remote People is seeking a Customer Success Manager to manage key BOB accounts, strengthen client relationships, drive retention and expansion, and coordinate customer needs with internal teams.

2 hours, 24 minutes ago

Client Advocacy Team Lead - Remote

Join a growing, fully remote financial services team to enroll and support clients seeking guidance on benefits and related financial needs.

1 day, 2 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers