Customer Success Manager

2 hours, 45 minutes ago
Full-time
Junior
Customer and Technical Support
DBeaver

DBeaver

DBeaver PRO is a universal database manager with advanced features for SQL, NoSQL, and cloud data sources, offering over 100 powerful features for efficient data work.

Internet Software & Services
11-50
Founded 2017
$6M raised

Description

  • Proactively engage customers to support timely renewals and identify expansion opportunities.
  • Build relationships with key decision-makers and align DBeaver solutions with evolving customer needs.
  • Drive retention, expansion revenue, and churn-reduction metrics through relationship management and deal execution.
  • Facilitate customer onboarding and conduct ongoing check-ins and Quarterly Business Reviews.
  • Partner with technical support to address customer questions and resolve issues.
  • Collect and analyze customer feedback to improve satisfaction, product development, and the overall customer experience.
  • Negotiate, close, and manage customer account deals and expansions.

Requirements

  • 2+ years of experience in Customer Success or Account Management, including renewals or upselling, QBRs, and customer feedback.
  • Experience building and nurturing strong customer relationships.
  • Familiarity with sales processes, including negotiation, closing, and deal management.
  • Proactive ability to identify customer needs and provide tailored solutions.
  • Excellent communication, interpersonal, and presentation skills.
  • Experience using CRM systems.
  • Ability to work remotely in the United States, ideally in the Eastern or Central time zones or during early morning hours.
  • Experience with database management systems, database products, or developer-focused products preferred.
  • Background in open-source technology sales or engagement preferred.
  • Experience with HubSpot preferred.

Benefits

  • Remote U.S.-based work environment.
  • Opportunity to work with a global Customer Success team.
  • Collaborative and supportive workplace culture.
  • Inclusive workplace committed to diversity and belonging.

Interested in this position?

Apply directly on the company website

Apply Now

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