Director, Product Implementation for Inpatient Flow

1 month, 1 week ago
Full-time
Lead
Project and Program Management
LeanTaaS

LeanTaaS

LeanTaaS provides AI-driven software solutions for healthcare organizations, optimizing capacity and operations with predictive analytics and machine learning to enhance patient access, reduce wait times, and cut healthcare costs.

IT Services
251-1K
$238M raised

Description

  • Oversee a portfolio of inpatient flow customer implementations, ensuring delivery meets quality, timeline, revenue, and forecast commitments.
  • Lead, develop, and scale a team of delivery professionals including Project Managers, Workflow Specialists, Data, and Configuration resources.
  • Build and maintain strong relationships with executive stakeholders and define success criteria for implementations and long-term partnerships.
  • Serve as the senior escalation point for clinical, operational, workflow, data design, EHR, workforce management, and integration issues.
  • Partner with Sales on late-stage deals, customer handoffs, scoping, proposal development, and statement of work alignment.
  • Provide strategic oversight across engagements to guide resource planning, delivery standards, and execution approaches.
  • Continuously improve delivery methodologies, frameworks, and tools to increase quality, scalability, and time-to-value.
  • Collaborate with Customer Success, Product, Sales, and Engineering to ensure seamless transitions and strong customer outcomes.
  • Drive forecasting accuracy, utilization, backlog management, and other operational metrics to support predictable revenue realization.

Requirements

  • Bachelor’s degree or equivalent years of related experience.
  • 8+ years of experience in SaaS implementation, customer delivery, or professional services in healthcare environments.
  • 5+ years of people management experience leading cross-functional teams through growth, change, and ambiguity.
  • Experience successfully delivering complex, enterprise-level implementations.
  • Strong stakeholder management and executive communication skills.
  • Ability to manage risk, resolve escalations, and drive accountability across teams.
  • Customer-centric mindset focused on time-to-value, outcomes, and long-term success.
  • Data-driven decision-making experience using KPIs and metrics to drive continuous improvement.
  • Ability to influence change within complex organizations using data, problem solving, and change management strategies.
  • Willingness to travel up to 50% of the time.
  • Advanced degree such as an MBA, MHA, or related field is preferred, especially with a focus on healthcare, operations, or strategy.
  • Deep experience in healthcare technology, including EHR/EMR platforms, clinical workflows, or payer/provider systems, is preferred.
  • Experience deploying patient flow and/or workforce management systems in large health system environments is preferred.
  • Background in a top-tier consulting or advisory firm, or leading a professional services function within a SaaS organization, is preferred.
  • Relevant certifications such as PMP, PgMP, Lean Six Sigma, or similar operational excellence frameworks are preferred.

Benefits

  • Competitive compensation package with base salary, target bonus, and stock options.
  • 401(k) match.
  • Comprehensive healthcare benefits.
  • Generous paid time off and parental leave.
  • Monthly reimbursement for skill building.
  • Monthly reimbursement for wellness, transportation, and/or home office expenses.
  • Education reimbursement for select courses and programs.

Interested in this position?

Apply directly on the company website

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