Call Center Agent

1 hour, 9 minutes ago
Full-time
Mid Level
Customer and Technical Support
LBC Mortgage

LBC Mortgage

LBC Mortgage specializes in providing personalized mortgage brokerage services in Los Angeles, offering tailored loan solutions and dedicated guidance to clients throughout the mortgage process.

Real Estate
11-50
Founded 2018

Description

  • Handle inbound and outbound customer calls.
  • Assist clients with insurance-related questions and requests.
  • Provide customer service via phone, email, and text.
  • Follow up on documentation and policy updates.
  • Accurately enter and maintain customer information in company systems.
  • Resolve customer concerns professionally and promptly.
  • Collaborate with internal departments to support a smooth customer experience.

Requirements

  • Fluency in spoken and written English and Russian.
  • Previous customer service or call center experience required.
  • Strong communication, interpersonal, active listening, and phone etiquette skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong computer skills and ability to learn new systems quickly.
  • Reliable internet connection and dedicated remote workspace.
  • Availability during PST business hours.
  • Insurance industry experience preferred.
  • CRM system experience preferred.
  • Sales or client retention experience preferred.

Benefits

  • Fully remote position.
  • Stable, long-term opportunity.
  • Friendly and supportive team environment.
  • Professional growth opportunities.
  • Competitive compensation based on experience.

Interested in this position?

Apply directly on the company website

Apply Now

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