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WFH Customer Support (Up to 56K + 13th Month)

2 hours, 32 minutes ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
CRM
Apply Now
LawnStarter

LawnStarter

LawnStarter provides an online platform for booking lawn mowing services from local professionals, ensuring a seamless and efficient customer experience with transparent pricing and a focus on quality and reliability.

Professional Services
11-50
Founded 2013
$18M raised
View All Jobs 7

Description

  • Handle inbound calls, callback queues, chats, and email support.
  • Manage 300+ weekly customer and provider contacts.
  • Assist users with app navigation, payments, scheduling, and service-related issues.
  • Deliver high-quality service while meeting performance expectations and policy compliance requirements.
  • Use communication and de-escalation techniques to resolve issues and maintain positive interactions.
  • Support customers and providers in a fast-paced environment with continuous guidance and training.
  • Work within rotating schedules and operational hours as required.
  • Follow approved workweek arrangements, overtime rules, and rest-day/holiday pay policies as applicable.

Requirements

  • High school graduate; some college preferred.
  • Excellent English communication skills.
  • Minimum 1 year of BPO support experience for U.S. customers.
  • Strong empathy and active listening skills.
  • Experience with de-escalation and rapport building.
  • Problem-solving ability using available tools.
  • Reliable, adaptable, and consistent with schedules.
  • Receptive to feedback and coaching.
  • Zendesk or CRM/VoIP knowledge is a plus.
  • Comfortable using Google Suite.
  • Desktop or laptop with camera (Core i5, 8GB RAM minimum); dual monitors preferred.
  • Stable Ethernet connection with at least 25 Mbps and a 10 Mbps backup minimum.
  • Quiet workspace; PLDT or Converge preferred.

Benefits

  • Base salary of Php 38,200 per month.
  • Performance-based incentive pay up to Php 115 per hour.
  • Statutory benefits including SSS, PhilHealth, Pag-IBIG, 13th month pay, and taxes.
  • DOLE-mandated holiday pay and night differential.
  • Opportunity to work from home.
  • Comprehensive training and continuous support.
  • Potential extension or conversion to a regular position based on performance and business needs.

Interested in this position?

Apply directly on the company website

Apply Now

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