Bilingual Client Intake Specialist (Mandarin & English)

3 days ago
Full-time
Junior
Customer and Technical Support

Law Offices of Sabrina Li, P.C.

A U.S. immigration law firm focused on immigration matters for individuals, families, businesses, and institutions, with practice areas including family-based and employment-based immigration, investor visas, waivers, removal defense, naturalization, appeals, asylum, and humanitarian relief.

Law Practice / Immigration Law
11-50
Founded 2012

Description

  • Serve as the primary point of contact for client calls, emails, and social media inquiries in Mandarin and English.
  • Screen inquiries, identify client needs, schedule consultations, and guide prospective clients through the intake process.
  • Build rapport with clients and follow up on inquiries to help convert leads into retained clients.
  • Manage calendars, inboxes, communications, and deadlines while supporting the management team with day-to-day operations.
  • Maintain accurate client records in CRM systems, including interactions, follow-ups, and intake progress.
  • Liaise professionally with clients, business partners, and third parties to maintain strong working relationships.
  • Collaborate with attorneys and team members to ensure smooth communication, efficient workflows, and high client satisfaction.

Requirements

  • Minimum of 2 years of experience in client relations, customer service, administrative support, or a related role.
  • Bachelor's degree in communications, business administration, or a related field preferred.
  • Fluent in Mandarin and English, both written and verbal.
  • Prior experience with a U.S.-based law firm, preferably in immigration law, is highly preferred.
  • Familiarity with CRM software, virtual communication tools, and scheduling applications.
  • Proficiency in Microsoft Office Suite, email management systems, and virtual collaboration tools.
  • Strong interpersonal skills, attention to detail, and ability to multitask.
  • Reliable internet connection and a dedicated home office setup.
  • Familiarity with social media platforms such as RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn.
  • Ability to work standard hours of 8:00 AM to 5:00 PM Pacific Time (PST), with alternative shifts possibly considered.

Benefits

  • Fully remote work based in Asia with flexible scheduling.
  • Holiday pay for all U.S. federal holidays observed by the firm.
  • Performance-based bonuses.
  • Periodic remuneration reviews to support fair and competitive compensation.
  • Comprehensive training at the start of the role.
  • Ongoing professional development and career advancement opportunities.
  • Supportive, collaborative, and growth-oriented global team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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