Solutions Architect - US

1 month, 1 week ago
Full-time
Senior
Customer and Technical Support
Lakeside Software

Lakeside Software

Lakeside Software provides a comprehensive platform that enhances visibility across complex IT environments, enabling proactive IT management, root cause analysis, and improved digital employee experiences through real-time data collection from endpoints.

IT Services
251-1K
Founded 1997

Description

  • Serve as the technical lead during the sales cycle and partner with Account Executives, Channel Partners, and Customer Success on solution design and presentation.
  • Lead technical discovery sessions to understand customer environments, business challenges, and success criteria.
  • Deliver product demonstrations, architecture reviews, and proof-of-value engagements for enterprise use cases.
  • Design scalable, secure solution architectures aligned with customer infrastructure, security, and compliance requirements.
  • Support pilots and evaluations through configuration guidance, troubleshooting, and performance validation.
  • Act as a trusted technical advisor to customers across IT operations, digital workplace, security, and executive stakeholders.
  • Collaborate with Product Management and Engineering to share customer requirements, competitive insights, and market trends.
  • Support partner and internal team enablement through technical training, documentation, and best-practice guidance.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
  • Proven experience in a Solutions Architect, Sales Engineer, or technical consulting role within enterprise software or SaaS environments.
  • Strong understanding of endpoint technologies, Windows environments, virtual desktops, application performance, and enterprise IT architectures.
  • Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
  • Experience engaging with stakeholders at multiple levels of an organization, including senior IT leadership.
  • Comfortable working in a fast-paced, customer-facing environment.

Benefits

  • Medical, Dental, and Vision Insurance.
  • Flexible Spending benefits.
  • Short- and Long-Term Disability Insurance.
  • Company-paid Life Insurance and optional Voluntary Life and AD&D Insurance.
  • 401(k) matching.
  • 11 observed holidays.
  • 20 days of PTO.
  • 5 days of paid sick time.
  • Opportunities for career development and growth.
  • A collaborative and supportive team culture.

Interested in this position?

Apply directly on the company website

Apply Now

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