TikTok Shop and Marketplace Operations Specialist (VA)

3 hours, 15 minutes ago
Full-time
Junior
Customer and Technical Support
lago

lago

lago connects talented individuals from emerging markets with high-quality remote job opportunities, facilitating professional growth and increased earnings for both workers and agencies.

Professional Services

Description

  • Monitor TikTok Shop account health, policy violations, listing takedowns, product flags, and performance risks in Seller Center.
  • Prepare, submit, and follow up on appeals, brand authorizations, and product qualification applications with supporting documentation.
  • Own TikTok Shop returns, refunds, disputes, and order-related customer messages within platform deadlines.
  • Coordinate with Unturned and fulfillment partners to resolve returns, shipping issues, and Amazon MCF or Fulfilled by TikTok order exceptions.
  • Create and maintain apparel and footwear listings, including copy, variants, images, size charts, attributes, pricing, and shipping templates.
  • Align TikTok Shop listings with Amazon SKUs using UPC-based product mapping and identify catalog issues affecting conversion or compliance.
  • Create and maintain listings, orders, returns, customer service, account health, and dropship fulfillment workflows for Shein, Shopify, and Stadium Goods.
  • Track violations, appeals, returns, refunds, listing backlog, and root causes; deliver weekly operations summaries to leadership.
  • Perform inventory sync checks and apply stock rules to prevent overselling as responsibilities expand.
  • Document recurring processes through written SOPs and Loom walkthroughs, with opportunities to support promotions, affiliate samples, and Shopify launch activities.

Requirements

  • 1+ years of hands-on US TikTok Shop seller-side experience in Seller Center for a seller, agency, or VA service.
  • Experience managing TikTok Shop account health and filing appeals for listing violations or shop-level actions.
  • Experience managing TikTok Shop returns and refunds, including return disputes and partial refunds.
  • Experience creating and maintaining multi-variant TikTok Shop listings, including images, attributes, and shipping templates.
  • Ability to manage recurring operational queues, maintain accurate logs, and meet appeal and return deadlines.
  • Proficiency with Google Sheets, including filters, lookups, and basic formulas.
  • Excellent written English for appeals, customer messages, SOPs, and operational updates.
  • Working proficiency with AI tools, especially Claude; experience using AI for appeals, customer responses, listing copy, and documentation.
  • Amazon Seller Central experience, particularly account health, returns, or catalog work (preferred).
  • Experience with 4Seller, Amazon MCF, Fulfilled by TikTok, Shein, Shopify, TikTok Shop affiliate operations, branded athletic apparel or footwear, or brand authorization processes (preferred).

Benefits

  • Remote work from anywhere with a global team.
  • Monthly salary of $1,400–$2,000 USD, with higher compensation available for exceptional TikTok Shop Seller Center experience.
  • Monday–Friday schedule, 9 AM–5 PM EST.
  • Opportunities to expand responsibilities and grow with the business.
  • Claude Pro account provided for AI-assisted operational work.
  • Work-life balance in a data-driven, evolving marketplace environment.

Interested in this position?

Apply directly on the company website

Apply Now

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