TikTok Shop and E-commerce Marketplace Operations Specialist

3 hours, 14 minutes ago
Full-time
Junior
Customer and Technical Support
lago

lago

lago connects talented individuals from emerging markets with high-quality remote job opportunities, facilitating professional growth and increased earnings for both workers and agencies.

Professional Services

Description

  • Monitor TikTok Shop account health, policy violations, listing takedowns, product flags, and shop performance metrics.
  • Prepare, submit, and follow up on appeals, brand authorizations, product qualifications, and supporting documentation.
  • Own TikTok Shop returns, refunds, partial refunds, disputes, and customer messages within platform deadlines.
  • Coordinate with Unturned and fulfillment teams to resolve returns, order issues, and shipping matters.
  • Create and maintain apparel and footwear listings, including variants, images, size charts, attributes, pricing, and shipping templates.
  • Keep TikTok listings mapped accurately to Amazon SKUs and collaborate with the catalog team on product data and listing quality.
  • Manage listings, orders, returns, customer inquiries, account health, and appeals for Shein and the future Shopify storefront.
  • Process Stadium Goods dropship orders through Shopify and maintain accurate shipping and tracking statuses.
  • Perform inventory sync checks, document recurring procedures as SOPs with Loom walkthroughs, and support additional marketplace initiatives as trained.
  • Deliver weekly operations reports and maintain violation, returns, and listing-backlog trackers.

Requirements

  • 1+ years of hands-on US TikTok Shop seller-side experience in Seller Center for a seller, agency, or VA service.
  • Experience filing and managing TikTok Shop appeals for listing violations or shop-level actions.
  • Experience managing TikTok Shop returns and refunds, including return disputes and partial refunds.
  • Experience creating and maintaining multi-variant TikTok Shop listings, including images, attributes, and shipping templates.
  • Strong organization and reliability in managing daily queues, logs, and platform deadlines.
  • Comfort with Google Sheets, including filters, lookups, and basic formulas.
  • Excellent written English for appeals, customer communications, SOPs, and operational updates.
  • Working proficiency with AI tools, especially Claude, for drafting appeals, customer responses, listing copy, and documentation.
  • Amazon Seller Central experience in account health, returns, catalog management, or fulfillment coordination (preferred).
  • Experience with 4Seller, Amazon MCF, Fulfilled by TikTok, Shein, Shopify, TikTok affiliate tools, or branded apparel and footwear operations (preferred).

Benefits

  • Remote work from anywhere with a global team.
  • Monthly salary of $1,400–$2,000 USD, with higher compensation available for exceptional TikTok Shop Seller Center experience.
  • Opportunities to expand responsibilities and grow with the business.
  • Claude Pro account provided for AI-assisted work.
  • Work-life balance and a data-focused operating environment.

Interested in this position?

Apply directly on the company website

Apply Now

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